Partner Program Operation Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Partner Program Operations Specialist owns, coordinates, and supports projects and operational activities across the Finance Department. This role helps improve efficiency for Finance managers, specialists, generalists, and Business Development Managers by supporting process and procedure requests, operational effectiveness, profitability initiatives, and future planning.

The Partner Program Operations Specialist collaborates with teams and resources across the company to develop scalable processes, support partner programs, provide reporting, maintain critical program resources, and identify opportunities to improve efficiency and profitability.

Role Description

- Build and document official processes and procedures for new projects and programs.
- Provide Sales and leadership with consistent, recurring business intelligence (BI) reporting on project and program effectiveness through regular meetings and status updates.
- Partner with relevant stakeholders to develop scalable and efficient processes and workflows.
- Collaborate with Leadership, Sales, Contracts, channel partners, and distribution teams on potential future initiatives.
- Continually identify opportunities to increase overall profitability through improved processes and tools.
- Track, execute, and manage billings for Partner Funded Headcount, demo equipment, and Emerging Partner Programs.
- Assist with training initiatives across the department.
- Assist department members with account mapping.
- Assist with running BI reports and compiling data for department RFPs.
- Update and standardize internal partner pages.
- Maintain current EULAs, LOAs, and other important partner resources.
- Support SPIFF approvals, reporting, and payout submissions.
- Communicate partner updates throughout the department, including training, processes and procedures, and newsletters.
- Notify Sales leadership via email and SharePoint of relevant dates prior to quarter-end.

Behaviors and Competencies

- Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
- Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.
- Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
- Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
- Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
- Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
- Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
- Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact.

Skill Level Requirements

- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience using business tools such as customer relationship management (CRM) systems, Sales Center, AX, Asana, SharePoint, or similar platforms.
- Ability to read and understand contracts and RFPs.
- Ability to train others within the department.
- Ability to create project documentation for processes and procedures.
- Ability to use reporting tools to run and distribute reports.
- Forward-thinking and creative approach to identifying opportunities to increase profitability and efficiency.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proactive mindset and positive work attitude, with the ability to handle business requests in a changing environment.
- Strong, dedicated work ethic with a commitment to providing world-class support.
- Self-motivated with the ability to work effectively in a team environment.
- Superior organizational and time-management skills.
- Ability to manage shifting priorities and deadlines.
- Ability to oversee the handling of large volumes of data while meeting tight deadlines.
- Desire and ability to research and resolve problems as they arise.
- Ability to demonstrate a professional demeanor at all times.

Other Requirements

- Completed Bachelor’s Degree or relevant work experience required
- 1+ year of professional experience.
- Ability to travel 10%
- Ability to work flexible hours

Certification

- Maintain applicable partner certifications throughout employment.

Preferred

- Inside or outside sales experience or partner sales support experience.

The estimated annual pay range for this position is $50,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status