Housing & Neighborhood Services Operations Manager Senior

Department: Special Initiatives Department
Salary: $98,731.00 - $141,926.09 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

- Attracting and retaining a skilled and diverse workforce
- Valuing teamwork, openness, accountability, productivity, and employee development
- Providing all customers with courteous, responsive, accessible, and seamless quality services
- Taking initiative to identify, analyze, and solve problems
- Collaborating with stakeholders to make informed decisions

SUMMARY
The Senior Operations Manager – Office of Youth Opportunities (OYO) is responsible for supervising staff and overseeing the day-to-day operations of the Office of Youth Opportunities within Housing & Neighborhood Services. The position provides operational leadership across youth career experiences, youth development, youth safety, diversion, and related programs, initiatives, and partnerships. The Senior Operations Manager supervises program managers and professional staff while supporting OYO leadership in the implementation of strategic priorities, performance management, resource stewardship, and continuous improvement.

Major Duties and Responsibilities:

- Supervise, lead, and coach program managers and professional staff, including development of workplans, assignment of work, performance management, recruitment, and professional development.
- Provide day-to-day operational oversight of OYO programs and initiatives, ensuring coordination across youth career experiences, youth development, youth safety, diversion, and engagement efforts.
- Translate OYO and City priorities into operating plans, measurable goals, implementation schedules, and clear accountability for program delivery.
- Organize and manage performance, data, and reporting systems that allow timely response to stakeholder questions and support ongoing analysis and continuous improvement.
- Provide oversight of OYO budgets, contracts, grants, partnerships, and other resources in coordination with program managers and HNS administrative staff.
- Monitor program and partner performance, identify operational or compliance concerns, and ensure appropriate corrective action.
- Coordinate cross-program initiatives and establish consistent operating practices related to program administration, documentation, reporting, contracting, and partner management.
- Conduct research for special studies and projects and prepare reports, recommendations, and implementation plans for OYO and department leadership.
- Build and maintain partnerships with Charlotte-Mecklenburg Schools, Mecklenburg County, workforce development organizations, employers, community organizations, non-profit organizations, law enforcement and justice-system partners, higher education institutions, and other stakeholders.
- Represent OYO and Housing & Neighborhood Services in cross-departmental initiatives, community meetings, presentations, and partner convenings.
- Support OYO leadership in organizational planning and identify staffing, resource, and operational needs necessary to achieve strategic priorities.

Knowledge, Skills & Abilities:

- Demonstrated supervisory and leadership experience, including coaching, team development, and performance management of managers and professional staff.
- Strong organizational, strategic planning, and project management skills with the ability to oversee multiple programs and competing priorities.
- Knowledge of youth development, workforce development, career readiness, youth safety, and diversion programs serving youth and young adults.
- Demonstrated experience in program development, management, performance measurement, and continuous improvement.
- Ability to build and sustain effective relationships with schools, employers, community organizations, workforce partners, non-profit organizations, public safety agencies, and governmental partners.
- Experience managing and monitoring budgets, contracts, grants, and partner performance.
- Strong analytical, critical-thinking, and problem-solving skills, including the ability to use program and performance data to inform decisions.
- Ability to lead change, coordinate work across multiple program areas, and implement new systems and operational improvements.
- Excellent oral and written communication, facilitation, negotiation, and presentation skills with a variety of audiences.
- Ability to work independently and collaboratively in a complex, fast-paced environment with a high level of judgment and accountability.
- Proficiency in Microsoft Office and experience with data, CRM, project-management, or related program systems.
- Must have a valid driver's license and the ability to obtain City driving authorization.

Preferred Qualifications:

- Undergraduate or graduate degree with coursework in public administration, business administration, organizational leadership, workforce development, youth development, public policy, or a related field.
- Previous experience supervising managers or multidisciplinary professional teams.
- Experience managing complex programs with multiple funding sources, partners, and compliance requirements.
- Bilingual skills, particularly Spanish/English.

Minimum Qualifications:

Requires a high school diploma or equivalent with nine years of relevant work experience, an associate's degree with seven years of relevant work experience, a bachelor's degree with five years of relevant work experience, or master's degree with three years of relevant work experience, along with knowledge of Microsoft Office.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected] .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click   here   to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.