About this role
Description
Under direct supervision, work within and across department teams to maintain the configuration of providers, locations, groups, plans, and benefit limits in the managing system. Ensure accurate and timely completion of production tickets assigned to ensure client satisfaction and retention. Support provider management activities associated with provider data maintenance, credentialing activities, directory management, and intake requests.
Essential Functions
Research, resolve, document, and accurately respond to provider, practice, business partner, or administrator inquiries and service requests
Communicate and coordinate with providers, practices, and other departments to ensure accurate information is available to support business needs
Add and update Benefits Limits, Groups, Plans, new providers, and new locations in system
Upload fee schedules to applicable systems
Responsible for accurate setup of direct deposits
Configure and provide appropriate web portal access to clients
Timely and accurately generate and deliver reports as requested
Responsible for new business configuration setups following established processes/protocols
Ensure requested information is delivered within the specified timeframe and completed accurately
Maintain high standards in all written or verbal communications with providers
Requirements
Job Specifications
Typically has the following skills or abilities:
Two years of experience in health insurance information and data management systems
Strong understanding of health plan terminology
Computer proficiency, including Microsoft Excel and other MS Office tools
Strong analytical and critical thinking skills
Ability to read and write at a level necessary to accomplish the above tasks
Demonstrated ability to identify problems and provide creative solutions
Strong attention to detail, organizational skills, and problem-solving skills
Highly motivated and reliable individual with a strong sense of urgency; ability to meet tight deadlines
Excellent written and verbal communication skills
Ability to work independently and in a team environment
For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here .
Salary Description
$18.00 - $21.00