About this role
Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the banks mission.
Job Summary
The Assistant Bank Manager plays a key role in partnering with the Bank Manager to make a proactive impact on our employees and customers.
The Assistant Bank Manager is an hourly in-person position and reports to the Bank Manager.
Essential Functions
Management & Development
- Coach employees to effectively identify opportunities with customers
- Manage employees work schedules, monitor overtime, and assign tasks as needed
- Train and supervise employees to ensure operational, sales & service, and professional development
- Manage bank location expenses
- Ensure employees adhere to all bank policies and procedures
- Participate in community events
- Model a culture of positive employee morale and ownership
- Resolve customer complaints and questions
Operations
- Responsible for operational excellence and soundness of bank location
- Prepare team and location for annual regulatory audits
- Partner with communication team to maximize community impact
- Guide employees in escalated or difficult workplace situations
Sales & Service
- Greet customers and facilitate a welcoming and customer-focused environment
- Process routine customer transactions as well as assist employees with more complex transactions
- Respond to customer needs to create positive solutions.
- Generate non-interest income
- Grow market share in both deposits and loans
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Qualifications
Position Requirements
- High School diploma or equivalent
- Teller or related experience within a bank or credit union
- Proven knowledge of banking products and services as well as standard banking procedures and regulations
- Excellent verbal and written communication skills; able to present information professionally and clearly
- Careful attention to detail and strong organizational skills
- Strong work ethic and high integrity
Training consists of a combination of in-person instruction and hands-on practice in our Learning Lab, observation within a bank location and completion of online training courses. Incumbent must successfully complete teller training prior to being assigned to operate a teller drawer.
Other Requirements
- Must reside in Oklahoma and pass a background and credit check
Hours of Operation
Monday through Friday 7:15 am to 6:15 pm and Saturday from 7:45 am to 12:15 pm.
Full-time employees are scheduled for 40 hours per week within these times.
- Must be available to work weekend hours