About this role
Company Overview:
GovSpend provides data and analytics to organizations buying and selling in the public sector. With transparency and accountability at the center of what we do, we strive to place critical market intelligence into the hands of our customers so they can win more government business.
Our Mission:
At GovSpend, our vision is to be the indispensable system of action that powers how organizations discover, pursue, and win opportunities in the public sector marketplace.
Through our cutting-edge technology and platform, we harvest the data and produce the insights that enable our clients to make data-driven decisions and thrive in the dynamic landscape of government procurement. Together, we shape a more efficient, informed, and impactful public sector ecosystem.
Position Summary:
As a Renewals Manager, you will lead the renewal process from 120 days in, collaborating with Relationship Managers to ensure timely and effective handling of each renewal to drive customer retention. You will collaborate with the relationship management team on renewal pipeline planning, pricing, negotiations, meeting coordination, and strategies for renewals and upsells.
What you’ll do:
- Oversee and manage the renewal process, ensuring timely and successful renewals.
- Consult with existing clients to assess and understand the value they receive from the GovSpend platform and work to price to value.
- Draft presentations and other documentation/materials that explain products and services to customers.
- Manage renewals by providing expertise and support to RM and CS teams to communicate products, services, and client needs.
- Provide pipeline management to support the Relationship Management team.
- Coordinate potential upsell opportunities uncovered with Sales Teams.
- Oversee all assigned renewal agreements and obtain signatures on renewals.
- Continuously seek ways to improve the renewal process and enhance overall efficiency.
- Prepare regular reports on renewal rates, customer feedback, and other key metrics for senior management.
- Help drive the strategic direction for relationship managers by overseeing multi-year agreements, value-based pricing, and team-based licensing initiatives.
- Other duties as assigned to meet the business needs.
Security Responsibilities:
- Follow GovSpend's Information Security Policy and Acceptable Use Policy, and acknowledge the Acceptable Use Policy before receiving system access.
- Complete security awareness training at hire and on an ongoing basis.
- Use only the access needed for the job. Never share passwords or accounts, and use multi-factor authentication (MFA).
- Use only the company-issued laptop for GovSpend work, with encryption and automatic screen lock turned on.
- Do not send company data to personal email or store it in personal cloud storage.
- Connect to the company VPN before accessing GovSpend systems on public Wi-Fi.
- Report suspected security incidents, phishing, or a lost or stolen device right away to DevSecOps or the ISMS Lead. Lost or stolen devices are also reported to IT.
- Get ISMS Lead review before adopting a new tool or vendor that will access or store GovSpend data.
- Oversee the vendor day to day and raise security concerns to the ISMS Lead.
What you’ll need:
- Bachelor’s degree in Marketing, Business or related fields is preferred
- 3-5 years in Sales/ Relationship Management or supporting a sales or RM team on contracts
- Ability to apply sales, negotiation and relationship management or other related principles to product sales and renewals
- Excellent organizational skills, pipeline management capability and attention to detail.
- Excellent verbal and written communication skills.