About this role
Pharmacy Technician – Clinical Team (340B)
Position Summary
The 340B Medication Therapy Management Team is responsible for improving patient access to specialty, high-cost, and complex medication therapies while ensuring compliant participation in the 340B Drug Pricing Program. Through proactive patient outreach, financial assistance navigation, and coordination of medication access services, the team helps patients overcome insurance, affordability, and treatment access barriers that may prevent them from initiating or continuing therapy.
Working collaboratively with Waco Family Medicine providers, manufacturer-sponsored patient assistance programs, payer organizations, specialty pharmacies, and the Community (Retail) Pharmacy team, the department delivers a seamless patient experience from referral and enrollment through medication fulfillment, refill support, and ongoing adherence monitoring.
The team serves as a critical bridge between patients and the resources needed to access life-saving therapies, while supporting responsible 340B program stewardship. Their efforts improve medication access, adherence, and health outcomes, while helping generate 340B savings that sustain Waco Family Medicine's mission of providing high-quality care to underserved and vulnerable populations.
Key Responsibilities
Patient Identification & Engagement
- Identify WFM patients prescribed specialty, high-cost, and complex therapies who may benefit from medication access support, financial assistance, or adherence services.
- Review referral work queues, payer requirements, and pharmacy reports to identify patients at risk for delayed therapy initiation or treatment interruption.
- Conduct patient outreach via telephone, text, MyChart, or in-person encounters to assess medication access, affordability, and adherence needs.
- Educate patients on available pharmacy services, medication assistance programs, and resources designed to support successful therapy initiation and continuation.
- Address patient concerns related to medication cost, insurance coverage, pharmacy access, and treatment barriers.
Financial Assistance & Insurance Support
- Screen patients for eligibility for manufacturer patient assistance programs (PAPs), copay assistance programs, foundation grants, and other medication affordability resources.
- Assist patients with completing enrollment, renewal, and re-enrollment activities required to maintain financial assistance.
- Collaborate with providers, payers, manufacturers, and specialty pharmacies to facilitate access to prescribed therapies.
- Support prior authorization, appeal, and insurance navigation activities as directed by the pharmacist.
- Monitor assistance program requirements and funding availability to minimize interruptions in patient access to therapy.
Care Coordination & Patient Support
- Serve as a liaison between patients, providers, pharmacy staff, manufacturers, specialty pharmacies, and payer organizations.
- Partner closely with the Community (Retail) Pharmacy team to ensure timely medication fulfillment, delivery, pickup, and refill coordination.
- Coordinate transitions between assistance programs, insurance coverage changes, and pharmacy dispensing channels when needed.
- Resolve medication access barriers in a timely manner to prevent delays in treatment.
- Facilitate communication among care team members to ensure a seamless patient experience throughout the medication use process.
Adherence Monitoring & Therapy Continuation
- Proactively monitor refill schedules and patient engagement activities to identify gaps in therapy.
- Contact patients to coordinate refills, renew assistance program enrollments, and address barriers that may affect treatment adherence.
- Assess adherence concerns and escalate clinical issues to the pharmacist or prescribing provider as appropriate.
- Support initiatives that improve medication adherence, persistence, and health outcomes.
- Collaborate with pharmacy staff to implement refill reminders, packaging solutions, delivery services, and other adherence support strategies.
- Documentation, Data & Program Monitoring
- Document patient interactions, interventions, assistance program activities, and outcomes in electronic health record and other applicable systems.
- Maintain accurate records required for medication assistance programs and 340B program operations.
- Track and report medication access metrics, financial assistance outcomes, patient engagement activities, and adherence performance.
- Support quality improvement initiatives focused on reducing medication access barriers and improving patient outcomes.
- Contribute data for departmental reporting, program evaluation, and organizational performance measures.
Team Collaboration & Program Stewardship
- Participate in team huddles, meetings, and workflow improvement initiatives.
- Collaborate with providers, pharmacy teams, and organizational stakeholders to improve medication access processes.
- Identify and communicate workflow gaps, operational challenges, and patient access barriers to leadership.
- Assist with development of patient education materials, departmental resources, and process improvements.
- Support compliant participation in the 340B Drug Pricing Program through responsible stewardship of program resources and adherence to organizational policies.
Core Competencies
- Demonstrated ability to engage patients through outbound telephone outreach and build rapport with diverse patient populations.
- Strong written and verbal communication skills, including the ability to explain complex medication, insurance, and financial assistance processes in patient-friendly language.
- Ability to accurately and thoroughly document patient interactions, interventions, and outcomes in the electronic health record.
- Strong organizational and time-management skills with the ability to manage multiple patient cases and competing priorities.
- Ability to work independently, maintain productivity standards, and complete follow-up activities within established timelines.
- Attention to detail and commitment to maintaining accurate records and program documentation.
- Problem-solving skills with the ability to identify and resolve medication access barriers.
- Commitment to patient-centered care, accountability, and professional collaboration.
Qualifications
Preferred Qualifications
- Active pharmacy technician license in the State of Texas.
- National Pharmacy Technician Certification (CPhT) preferred.
- Associate's or Bachelor's degree preferred.
- Minimum 3-5 years of experience in retail, outpatient, ambulatory care, specialty pharmacy, or medication access services
- Experience with electronic health record and pharmacy dispensing systems preferred.
- Experience working with prior authorizations, patient assistance programs (PAPs), copay assistance programs, specialty medications, or medication access workflows preferred.
- Bilingual (English/Spanish) preferred but not required.
Reporting Relationships
- Reports to: Associate Director of Clinical Pharmacy
- Collaborates with: Community (Retail) Pharmacy Team, Delivery Support, 340B Program Coordinator, Providers
PHYSICAL AND MENTAL REQUIREMENTS:
- visual and auditory accuracy
- shift length - 8 hours
- indoor setting
- frequent use of computer
- long periods of standing and sitting
- frequent use of telephone
- continuous repetitive grasping and manipulation of both hands
- continuous conversational communication
- occasional walking, squatting, stooping, bending and twisting
- occasional reaching and climbing
- occasionally carrying up to 10 lbs.
- infrequent use of personal transportation
- understand/carry out simple/detailed, oral/written instructions
- memorize and retain instructions
- read and interpret detailed specifications