About this role
Medical Office Associate (Front Desk Receptionist)
Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing
Principal Accountabilities:
- Interviews patients for case histories prior to appointments.
- Schedules and coordinates appointments.
- Accurately updates and maintains patients' health records.
- Verifies insurance coverage and assists the billing department with processing claims.
- Communicates test results to patients when directed by physicians or nursing professionals.
- Ensures contacting patients regarding appointments, answering billing questions.
- Assists patients with re-scheduling appointments and other scheduling issues.
- Performs other related duties as assigned.
- Work with highest confidentially and abide HIPA compliance
Required:
- High School Diploma or equivalent.
Preferred:
- Associates degree in Medical Office Management, Business, or related field.
- 3+ year of experience in a medical office environment or relevant area.
- 2+ years' administrative experience
- Must be available to work a minimum of 15 hours per week.
- Must be available to work one day before and one day after both a winter and a summer holiday. Winter holidays: Thanksgiving, Christmas, New Year’s o Summer holidays: Memorial Day, July 4th, Labor Day
- Must be willing to travel to the location where coverage is most needed (advanced notice provided). Possible locations: Clark, Cedar Knolls, Pompton Lakes, Rockaway, Sparta, Summit, Union, West Orange, Bridgewater
- Monthly availability must be submitted via email by the 1st of the previous month.
- Basic understanding of Excel (ie: data entry, color coding, spreadsheet navigation)
- Ability to learn to triage and schedule patients based on predetermined workflows.
- Strong communication skills and a patient-centered approach.
- Ability to multitask in a fast-paced environment and adapt to changing priorities.