About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
As a Scrum Master at Capgemini , you will support Agile delivery teams by facilitating effective Agile practices, promoting team accountability, and enabling the successful delivery of business and technology initiatives. You will serve as a servant leader, helping teams remove impediments, improve delivery effectiveness, manage dependencies, and maintain alignment with business objectives.
This role requires strong facilitation, communication, stakeholder management, and problem-solving skills. You will work closely with Product Owners, Program Managers, Release Train Engineers, business stakeholders, and cross-functional delivery teams to ensure transparency, collaboration, and continuous improvement across multiple workstreams in a complex enterprise environment.
Responsibilities & Scope
Agile Facilitation & Delivery
- Facilitate Agile ceremonies including Daily Stand-ups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Support teams in establishing and maintaining effective Agile ways of working.
- Guide teams in sprint planning, commitment management, and successful execution of sprint goals.
- Promote transparency into team priorities, progress, blockers, and dependencies.
- Foster a culture of continuous improvement through regular retrospectives and actionable follow-up plans.
- Support Agile maturity and adoption across teams and stakeholders.
Risk, Issue & Dependency Management
- Identify and proactively manage blockers, risks, issues, and dependencies that may impact delivery timelines or quality.
- Coordinate with stakeholders to remove impediments and maintain delivery momentum.
- Escalate risks and issues requiring leadership attention or cross-team collaboration.
- Facilitate dependency management across teams, programs, and workstreams.
- Track key actions, decisions, and commitments to ensure timely resolution and closure.
Team Leadership & Coaching
- Promote ownership, accountability, and alignment around team goals and commitments.
- Help teams remain focused on sprint priorities and business outcomes.
- Facilitate productive discussions and support conflict resolution when competing priorities arise.
- Coach team members and stakeholders on Agile principles, Scrum practices, and continuous improvement methodologies.
- Foster a collaborative, transparent, and results-oriented team culture.
- Support high-performing teams through servant leadership and effective facilitation.
Communication & Stakeholder Coordination
- Maintain effective communication between technical teams, Product Owners, business partners, and leadership stakeholders.
- Provide visibility into team progress, risks, dependencies, blockers, and key decisions.
- Partner with Program Managers, Project Managers, and Release Train Engineers to support broader delivery objectives.
- Participate in cross-team planning and coordination activities.
- Ensure alignment between team-level priorities and enterprise program goals.
- Prepare status updates, reports, and stakeholder communications as required.
Your Profile
- Servant leader with a strong passion for Agile delivery and team enablement.
- Proven ability to facilitate collaboration across business and technology teams.
- Strong communicator capable of engaging stakeholders at multiple organizational levels.
- Skilled in risk management, dependency coordination, and conflict resolution.
- Highly organized with strong follow-through and accountability.
- Continuous improvement mindset with the ability to drive meaningful team outcomes.
- Comfortable operating in complex, fast-paced enterprise environments.
Required Qualifications
- Bachelor's degree or equivalent combination of education and professional experience.
- Experience serving as a Scrum Master or in a similar Agile delivery leadership role.
- Strong knowledge of Agile and Scrum frameworks, principles, and best practices.
- Proven experience facilitating Agile ceremonies for cross-functional teams.
- Experience managing risks, issues, blockers, dependencies, and escalations.
- Strong facilitation, communication, organizational, and problem-solving skills.
- Ability to collaborate effectively with technical teams, business partners, and senior stakeholders.
- Experience supporting multiple teams, products, or delivery workstreams simultaneously.
- Proficiency in Jira and Microsoft 365 tools including:
Teams
- Excel
- PowerPoint
- Outlook
- SharePoint
- Experience working in Agile software delivery environments.
Preferred Qualifications
- Experience working within large-scale enterprise Agile delivery organizations.
- Experience supporting healthcare, health insurance, or payer-related programs.
- Knowledge of scaled Agile frameworks such as SAFe.
- Experience coordinating cross-functional or multi-team initiatives.
- Familiarity with portfolio and work management solutions including Planview.
- Experience using Confluence for documentation and knowledge management.
- Understanding of change management and organizational transformation initiatives.
Preferred Certifications
- Certified ScrumMaster (CSM)
- Professional Scrum Master (PSM I, PSM II, or equivalent)
- PMI Agile Certified Practitioner (PMI-ACP)
- SAFe Scrum Master or related Agile certifications
- Project Management Professional (PMP) certification is a plus
Primary Tools
- Jira
- Confluence
- Planview
- Microsoft Teams
- Excel
- PowerPoint
- Outlook
- SharePoint
- Agile Delivery Management Tools
- Portfolio & Dependency Tracking Platforms
Key Competencies
- Agile Facilitation
- Servant Leadership
- Cross-Functional Collaboration
- Dependency Management
- Risk & Issue Management
- Stakeholder Communication
- Conflict Resolution
- Decision Facilitation
- Team Coaching
- Accountability & Follow-Through
- Continuous Improvement
- Change Management
Job Description
The Scrum Master ensures that the Scrum team’s primary focus is on delivering value effectively. To achieve this, the team embodies the Agile values and principles, exhibits Agile behaviors and follows the events, artifacts, roles and good practices of Scrum and other frameworks as they are applicable to their situation.
They are a Servant Leader, guiding, coaching and teaching team members. They are a liaison between the Scrum team and people or teams outside the Scrum team. With their experience, they are accountable for a Scrum team’s effectiveness, by helping them remove impediments or blockers within the team, other teams, and across the organization.ÂÂÂ
They support the Product Owner, sharing techniques to define the product goal and better manage the product backlog. Their coaching helps the Product Owner to establish an empirical process for product planning. They are conversant in the purpose and the logic of the product/service, its architecture, and the technologies that the team uses.
As a change agent, they are responsible to lead the organization in implementing Scrum through training, coaching, and advising. A primary focus here is helping the organization adopt an empirical approach. They facilitate interactions between stakeholders and the Scrum team to foster openness, respect, and learning.
As with any leading role, Scrum Masters are representatives of Capgemini. By nurturing Agile processes and delivery efficiency, they also ensure the discovery of new business opportunities together with the client.
## Job Description - Grade Specific
Senior Scrum Master “ A Senior Scrum Master is a Scrum master who can handle more complex delivery circumstances, e.g. during an Agile Transformation. They can handle multiple teams, and exhibit Lean Agile leadership in a scaled environment. They remove team delivery blockers and enhance Agile Mindset and Behaviours. They support teams by introducing them to applicable practices of Scrum and other frameworks like XP, Kanban.
They contribute to the growth of the Scrum Master community, mentoring new SMs. They support learning and development by running knowledge sharing sessions.
## Success Measures
- Agile ceremonies are productive, focused, and outcome-oriented.
- Teams consistently achieve sprint objectives and delivery commitments.
- Risks, blockers, and dependencies are identified early and managed proactively.
- Actions, decisions, and commitments are tracked through successful closure.
- Stakeholders maintain clear visibility into progress, priorities, and risks.
- Teams demonstrate continuous improvement in Agile maturity and delivery effectiveness.
- Increased collaboration and alignment across business and technology teams.
- Leadership receives appropriate delivery visibility without excessive administrative overhead.
What You'll Love
- Exposure to top global companies working with Capgemini.
- Opportunities to support enterprise Agile transformations and large-scale delivery programs.
- Collaboration with global teams and industry-leading professionals.
- Career development opportunities, certifications, and continuous learning programs.
- A culture focused on innovation, inclusion, and professional growth.
Need to Know
- Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth.
- Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.