Shop Controller - Field Services

As the operational center for field services, the Shop Controller - Field Services drives vehicle uptime through expert resource planning, workflow triaging, and technician and serviceperson dispatch. Beyond managing on-demand fleet maintenance, this role seamlessly coordinates client scheduling, service reporting, vendor repairs, and warranty resolutions.

What will you do?

- Evaluate staff, vehicle, and equipment availability alongside active work orders to balance field capacity and maintain fleet uptime
- Triage work requirements, assigning tasks to Field Technicians and Servicepersons based on scope, urgency, and individual competencies
- Determine job scope and timelines in close coordination with forepersons to maximize field productivity
- Monitor real-time operational data via Fleet Management Systems (M5) and analytical reports to adjust work plans continuously
- Track non-regulatory maintenance against OEM and engineering standards, reporting discrepancies as necessary
- Manage asset lifecycles by initiating major repair approvals or identifying equipment for disposal
- Collaborate with internal City branch clients to schedule maintenance inspections and handle dynamic schedule adjustments
- Track work completion performance and manage Estimated Return to Service (ERTS) commitments for client visibility
- Coordinate directly with external vendors and the Vendor Services Controller for outsourced work and warranty claims
- Utilize M5 to maintain high data integrity for maintenance records, work orders, time tracking, and provincial certifications
Qualifications

- Grade 12 diploma or equivalent educational credential
- Minimum of 5 years of experience maintaining vehicles and equipment within a high-volume repair facility
- Experience serving as a relief controller or foreperson
- Journeyperson certification as a Heavy Duty Mechanic or Automotive Service Technician

Assets:

- Designation as a Certified Engineering Technologist (C.E.T.)

Skills required for success:

- Advanced proficiency with Fleet Management Systems (M5) and data visualization tools (Tableau/FAST)
- Comprehensive knowledge of National Safety Code (NSC) standards, OEM recommendations, and engineering compliance standards
- Proven ability to balance competing maintenance priorities, manage dynamic resource allocation, and perform workload analysis
- Exceptional interpersonal, teamwork, technical writing, and customer service skills
- Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm (https://www.edmonton.ca/city_government/jobs/our-culture) )
- Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

- Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position

Work Environment:

- This role works primarily in an indoor shop and office environment with rare exposure to physical elements, noise, or shop hazards
- Physical effort requires predominantly sitting with occasional walking, standing, or light lifting

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Temporary full-time position up to 11 months

Hours of Work: 40 hours per week - 12:00pm - 8pm

Salary Range: $54.302 (Hourly)

Recruitment Consultant: NC/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title: Shop Controller
Posting Date: Nov 06, 2026
Closing Date: Nov 20, 2026 11:59:00 PM (ABT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CUPE Local 30
Department: City Operations
Work Location(s): Westwood Complex, 12404 - 107 St Edmonton T5G 2S7