Manager Perioperative Business Operations

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Manager Perioperative Business Operations is responsible for managing, coordinating, and monitoring operational functions of the Perioperative Scheduling and Charge Capture departments. The Manager Perioperative Business Operations will be responsible for staffing, process flow, budget management, process improvement, and daily operations.

Essential Functions of the Role

- Supervises management and other administrative support staff. Conducts performance reviews and assures that the support staff works efficiently and effectively with other personnel.
- Develops and oversees implementation of action plans to kick-off, implement and maintain programs. May build voluntary cooperation through role modeling, credibility, expertise, passion, influence and persuasion.
- Manages personnel issues related to recruitment, hiring and termination of employees. Assists with development of job descriptions.
- Develops policies and procedures specific to the department.
- Serves as contact for the various divisions of Baylor and for external organizations or companies.
- Collaborates with the management team to develop, implement and administer the policies, procedures, projects, goals and objectives of the department.
- Supervises administrative staff to ensure efficient operation by measuring the productivity and effectiveness of service delivery processes and procedures to promote high quality and continuous improvement in service delivery and customer satisfaction. Makes recommendations or takes action for continuous improvement.
- Interviews, evaluates qualifications and competence and hires support staff. Provides career counseling through performance management process. Coaches and develops staff to build and maintain a highly competent and professional staff capable of delivering exceptional service that meets business requirements.
- Works closely with leadership in planning and monitoring the department's office space, as well as long and short term strategic planning.
- Investigates, resolves and documents resolution of complaints concerning services provided by the administrative support staff.
- Maintains relationships with surgeons, surgery clinics, and other stakeholders to drive surgical growth and service line development.
- Partners with other Revenue Cycle, clinical, and Information Services departments to identify, research, and resolve charge capture issues. Maintains knowledge of all charge capture methodologies, workflows, and processes for assigned service lines.
- Develops and publishes accurate, available, and actionable analytics, metrics, and data to lead and improve perioperative business operations.

KEY SUCCESS FACTORS

- Advanced analytics and business intelligence expertise, including Excel, dashboards, Epic, and healthcare data systems, with the ability to analyze large datasets, identify trends, develop statistical models, and support operational decision-making.
- Strong knowledge of healthcare finance, revenue cycle, charge capture, reimbursement, coding (CPT/HCPCS/modifiers), CMS regulations, and perioperative financial performance monitoring.
- Experience evaluating financial variances, operational opportunities, and business cases, including pro forma development for new technologies, services, and growth initiatives.
- Demonstrated understanding of perioperative operations, surgical volume management, process improvement, and operational performance metrics; perioperative services experience preferred.
- Proven ability to lead multiple complex, high-visibility projects simultaneously, influence stakeholders without direct authority, and translate strategic priorities into executable plans.
- Strong financial planning, budgeting, project management, and implementation skills
- Experience with Epic OpTime, Hospital Billing, Professional Billing, Chargemaster, Revenue Integrity, and related healthcare operational systems preferred.
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field preferred.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 3 Years of Experience