Behavioral Health Supervisor

About CK Family Services

CK Family Services is the premiere foster care, adoption, and behavioral health organization in North Texas.  For nearly two decades our team of mission-focused professionals has moved the needle in achieving the mission, “People united through God to enhance the physical, emotional, and spiritual wellbeing of at-risk children and families.”  For more information regarding our work and focus visit www.ckfamilyservices.org .

Job Summary

We are searching for a self-disciplined, passionate team player who thrives in a detail oriented, dynamic environment to join the CK Family.

As a Behavioral Health Supervisor, you will be responsible for the supervision and management of a team composed of Qualified Mental Health Professionals (QMHPs) and Licensed Practitioners of the Healing Arts (LPHAs). The Behavioral Health Supervisor will be fully invested in the mission and methods of CKBH and will consistently present a positive message to those being supervised.  The Behavioral Health Supervisor will also be expected to understand and be able to perform any and all of the functions being supervised.

General Responsibilities

- Provide adequate teaching and training to ensure clinicians have a working knowledge of the agency databases, CMBHS, agency email, and Health Passport.

- Supervise clinicians and provide clinical oversight of all aspects of work by mentoring, monitoring, evaluating, and providing direction as needed or indicated.

- Manage the efficient scheduling of appointments to maximize utilization and ensure clinicians understand the importance of customer service for client retention, family satisfaction, and community relations.

- Monitor clinician schedules and caseloads to ensure that all clients are being seen appropriately and timely.

- Review weekly utilization of clinicians to ensure requirements are met through monitoring, management, and support.

- Supervise clinicians in accordance with a strengths-based approach and positive attitude.

- Provide support to clinicians as needed with case assignments, including but not limited to: modeling appropriate techniques, brainstorming alternative strategies, accessing needed resources, developing and implementing action plans, and assessing understanding and implementation of modeled services.  Support will be given either face-to-face, by phone, or through email in a timely manner.

- Provide time management and quality clinical documentation training for clinicians as needed.

- Receive case load assignments from Referrals Department. Monitor client caseloads of clinicians and make new assignments as needed or requested.

- Monitor the quality of progress notes for services provided and the development of recovery plans for clients served. Ensure documentation meets clinical quality, Texas Administrative Code standards, and agency policies and procedures.

- Effectively monitor Child and Adolescent Needs and Strengths assessments (CANS) or Adult Needs and Strengths Assessments (ANSA), and service request forms (SRFs) to ensure timely submission.

- Approve all CANS or ANSA in CMBHS when notified by assigned clinicians to ensure timely submission. Ensure data meets CMBHS and Medicaid requirements.

- Accurately and timely review and approve documentation in the agency database. Ensuring that services delivered are consistent with recovery plan goals and measurable outcomes and are delivered in a timely and professional manner.

- Identify, secure and coordinate access to additional services or resources as needed for team members, families or children.

- Complete Clinical Assessments to provide a clinical diagnosis as needed.

- Approve all required forms in the agency database on a daily basis, monitoring closely for documentation that might indicate a change in insurance coverage.

- Approve case closures in the agency database and ensure clinicians have documented all efforts to continue serving the child prior to closure.

- Ensure clinicians are utilizing state required curricula in the provision of client services and documenting fidelity to each model as indicated.

- Ensure that all licensed clinicians are deemed CBT competent within one year of hire or licensure.

- Conduct routine and annual reviews of documentation in person or through recorded sessions to ensure clinicians maintain fidelity to curriculum models.

- Conduct and document monthly chart and documentation audits and weekly satisfaction surveys. Report any concerns or non-compliances to supervisor immediately.

- Ensure clinicians complete incident reports for any critical event they observe or in which they are involved. Review each report to ensure that it is thorough, contains appropriate language, and includes all necessary information.

- Report and analyze critical incidents with Behavioral Health Services Leadership immediately. Develop action plans as needed.

- Effectively interview and hire clinicians to maintain a full caseload in coordination with human resources and following approved HR Practices.

- Timely and accurately ensure new hires receive required development and training per agency policies and procedures.

- Monitor clinicians to ensure new hires are meeting ramp up utilization requirements upon completion of new hire training; providing training, shadowing and individual coaching as needed.

- Accurately and timely approve paid time off, timesheets, mileage reports, and expense reports consistent with agency policies and procedures.

- Monitor clinicians HR file expirations including annual training and documentation requirements to ensure submitted to HR prior to their expiration.

- Conduct individual conferences monthly. Ensure all successes and non-compliances from daily job responsibilities are documented including action plans for non-compliances. Ensure annual goals and objectives are reviewed quarterly. Forward completed monthly conferences to Human Resources monthly.

- Facilitate professional growth and development of assigned staff, develop and communicate annual goals and objectives, monitor and provide constructive feedback, and conduct ninety day and annual performance evaluations.

- Develop, present, and monitor HR performance documents as required to include but not limited to Written Warnings, Performance Improvement Plans, and terminations as needed with the assistance of Human Resources.

- Report suspected child abuse, neglect, or exploitation immediately to the Abuse and Neglect Hotline and to the designated Behavioral Health Leadership.

- Ensure compliance with all rules and regulations of DSHS, including licensure rules and regulations and suspected fraudulent practices.

- Participate in Child and Family Team meetings as appropriate.

- Participate in clinical meetings and agency administrative meetings as required.

- Provide training as required.

- Complete documentation timely and accurately.

- Open and process mail / e-mail daily in a timely manner.

- Answer phone, collect messages and respond to requests timely and accurately.

- Represent CK Family Services in the community by attending meetings as scheduled.

- Maintain confidentiality as required by federal and state laws and regulations, as well as maintain compliance with all CKBH policies, procedures, and state and federal laws.

- Perform all other duties and tasks as requested or assigned.

Qualifications

Qualifications

- Master’s Degree in Counseling, Psychology, Social Work or related field as specified in the Texas Administrative Code for QMHP qualifications.

- Licensure as an LMFT, LCSW, LMSW, LPC, LPC-Associate is required.

- Previous management experience highly preferred.

- A thorough understanding of community mental health, a working knowledge of Texas Resiliency and Recovery (TRR) and Title 25 of the Texas Administrative Code

- Must possess basic therapeutic skills.

- The ability to incentivize people and the ability to develop and exercise good supervisory skills.

- Experience and training in working with individuals with severe and persistent mental illness, children with severe emotional disturbances, and delivery of services based on curriculum.

- Excellent organizational and follow-up skills.

- Proficient in basic computer skills that include but are not limited to data entry, MS Office, jobsite portals and company software.

- Must have reliable transportation and valid driver’s license.

- Excellent interpersonal skills and demonstrated ability to effectively communicate with a variety of people

- Must be comfortable with heavy travel to homes across the state of Texas.

- Strong cognitive, decision-making and problem-solving skills and a willingness to take on new projects with a “can do” attitude

- Strong desire to work as a team with a results-driven approach.

- Demonstrated ability to act with integrity, professionalism, and confidentiality.

- Ability work effectively under stress and remain flexible in changing situations.

- Ability to be on-call as necessary and respond immediately to different communication platforms.

- Ability to participate in training and facilitate training as required.

- Perform the physical demands of the position –

- Ability to use up to 100 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people;

- Ability to step backwards, grasp, bend at the waist and knees, lower 30-50 pounds to the ground, be able to get up and down from the floor without assistance, exhibit full range of motion in both arms and legs, and be able to do a deep, reverse lunge (SAMA Satori Alternatives to Managing Aggression).

- Ability to walk frequently; stand or sit for prolonged periods of time; squat occasionally, climb stairs infrequently, and kneel and twist as needed.

- Sufficient good health to properly fulfill all role responsibilities.  Employees shall not be permitted to work who have infectious diseases or skin lesions for the duration of the communicability.

Benefits

- Medical, dental and vision insurance

- HRA

- 401(K)

- Paid Vacation

- Paid Holidays

- Annualized reviews for merit increases

- Potential for advancement