About this role
The Collateral Services Team supports bilateral OTC derivative collateral requirements and all related settlements. The Client Service Representative will deal primarily with buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and will develop partnerships internally with various Marketers/Salespeople, individuals in Prime Brokerage, Credit Executives, Middle Offices, and Line of Business Operations Teams.
As a Margin and Collateral Analyst within Market operations, you will help drive our clients’ business forward, while getting a behind-the-scenes look at how our own businesses run, you’ll work on implementing new ideas to improve and enhance our client services - driving increased productivity and efficiencies for our clients and the firm.
Job responsibilities
- Remain client focused, able to work independently under strict deadlines with limited supervision, be control oriented
- Process efficiently and accurately both outgoing and incoming margin calls and provide transparency to the client on the margin call when needed
- Ensure all transfers agreed are eligible under the appropriate legal document
- Respond to client inquiries, and when needed, coordinate with the appropriate Front/Middle Office as well as the core processing area in order to facilitate resolution
- Identify and resolve client disputes related to both collateral and trade settlement discrepancies
- Perform Risk Mitigation (Operational, Financial and Reputational)
- Maintain and build excellent relationships with both internal partners and external clients
Required qualifications, capabilities and skills
- Desire to work in a fast-paced environment
- Self-motivated, enthusiastic with a great appetite to learn and develop new skills
- Excellent time management skills and the ability to organize and prioritize work in a busy environment with the ability to work under pressure and to deadlines
Preferred qualifications, capabilities and skills
- Previous exposure to financial products including securities and derivatives instruments advantageous but not essential
- Process oriented with strong attention to detail, highly entrepreneurial, creative, open-minded, persistent, highly collaborative and with a passion for delivering business results