Physical Security Coordinator

Role Specific Information

Job Description

About the Role

The Physical Security Coordinator provides specialized technical and operational expertise supporting enterprise Physical Security and Loss Prevention Technology systems across retail locations, distribution and fulfillment centers, and corporate facilities. This role requires knowledge of complex security technologies, system integrations, troubleshooting, and technical infrastructure. Coordinators serve as subject-matter experts in assigned areas, supporting system reliability, technology implementations, vendor services, and capital projects.

What You’ll Do

- Loss Prevention Technology: Provide specialized technical expertise across CCTV/VMS, alarm intrusion and fire communication, access control, EAS, product protection technologies, and emerging LP technology solutions.
- Technical Troubleshooting: Diagnose complex hardware, software, connectivity, and system integration issues, partnering with Kohl’s Technology teams and vendors to identify root causes and implement solutions.
- System Reliability & Maintenance: Coordinate maintenance, repairs, replacements, and service escalations to ensure security systems remain operational, reliable, and effective.
- Projects & Technology Implementation: Support capital projects, technology upgrades, pilots, system replacements, and installations, including new stores, remodels, and closings.
- Risk Assessment & Solutions: Evaluate security vulnerabilities, equipment performance, and technology gaps to recommend solutions that improve security effectiveness and operational efficiency.
- Vendor & Service Coordination: Coordinate third-party vendor activities, monitor service performance, resolve escalations, and support procurement, warranty, and cost-saving opportunities.
- Field & Cross-Functional Partnership: Serve as a technical resource for Field Loss Prevention and business partners, providing guidance, communication, and resolution of complex operational issues.
- Reporting & Continuous Improvement: Analyze system performance, service trends, and recurring failures to identify improvement opportunities, maintain technical documentation, and support business continuity.
- Additional tasks may be assigned

What Skills You Have

Required

- Strong knowledge of Physical Security systems, Loss Prevention Technology, and related operational processes.
- Independent problem-solving, technical analysis, and cross-functional collaboration.
- Understanding of security hardware, software, network connectivity, system integrations, and enterprise technology infrastructure.
- Strong technical troubleshooting, analytical thinking, and complex problem-solving skills.
- Ability to independently assess technical issues, evaluate risk, prioritize competing demands, and recommend effective solutions.
- Experience coordinating technology implementations, capital projects, system upgrades, or equipment lifecycle initiatives.
- Ability to work effectively with specialized vendors, Technology teams, Field Loss Prevention, and cross-functional business partners.
- Strong project coordination, organizational, communication, and documentation skills.
- Ability to analyze technical data, service performance, and operational trends to support sound business recommendations.
- Proficiency in Microsoft Office, including Excel, and technical service management tools.

Preferred

- Experience in Physical Security, Loss Prevention Technology, or related technical operations within a large retail or multi-site environment.

SPECIAL REQUIREMENTS

- Overnight travel

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

- Ability to perform the accountabilities listed in the “What You’ll Do” Section
- Ability to comply with dress code requirements
- Basic math and reading skills, legible handwriting, and basic computer operation
- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
- Ability to learn and comply with all company policies, procedures, standards and guidelines
- Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
- Ability to work as part of a team and interact effectively and appropriately with others
- Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
- Ability to satisfactorily complete company training programs
- Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
- Ability to plan, prioritize and monitor activities across business units
- Ability to complete or oversee the completion of assigned projects in a timely manner