Expo

Summary:

The Food Runner is responsible for delivering food from the kitchen to the dining tables efficiently and accurately, ensuring a smooth flow of service and a positive dining experience for guests. This role involves close collaboration with the kitchen and serving staff, maintaining cleanliness, and providing excellent customer service.

Key Responsibilities:

Food Delivery:

- Transport food orders from the kitchen to guests' tables promptly and accurately.

- Ensure that food is presented in an appealing manner and at the correct temperature.

- Communicate with kitchen staff to ensure all orders are complete and correct before delivery.

Customer Service:

- Assist servers in attending to guests' needs by refilling drinks, providing additional utensils, or addressing any other requests.

- Respond to guest inquiries and concerns with a friendly and professional demeanor.

- Ensure guest satisfaction by promptly addressing any issues with their orders.

Table Maintenance:

- Clear and reset tables between courses and after guests leave.

- Assist with removing dirty dishes, silverware, and glassware from tables.

- Help maintain cleanliness and organization of the dining area and service stations.

Coordination with Team:

- Work closely with servers and kitchen staff to ensure efficient service.

- Communicate effectively with team members to coordinate the delivery of orders.

- Assist with the setup and breakdown of dining areas for special events or large parties.

Support Duties:

- Assist with side work, such as rolling silverware, restocking service stations, and preparing condiments.

- Help with light food preparation tasks as needed, such as plating desserts or garnishing dishes.

- Participate in opening and closing duties, including cleaning, and organizing the kitchen and dining areas.

Qualifications

Qualifications:

Experience:

- Previous experience in a similar role in a restaurant or hospitality setting is preferred but not required.

- Basic understanding of restaurant operations and customer service principles.

Skills and Abilities:

- Strong attention to detail and ability to work efficiently.

- Good communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Physical stamina to stand, walk, and carry items for extended periods.

- Ability to lift and carry heavy items (up to 50 lbs).

Personal Attributes:

- Professional appearance and demeanor.

- Dependable and punctual with a strong work ethic.

- Positive attitude and willingness to assist with various tasks as needed.

- Team player with a collaborative mindset.

Working Conditions:

- Work is primarily conducted in a restaurant setting.

- Must be able to work flexible hours, including evenings, weekends, and holidays.

- Physical requirements include standing, walking, bending, and lifting for extended periods.