Multi-CMA/Front Office Specialist II - TCP Pearland

At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

In this dual Front Office II/ Certified Medical Assistant role within our fast-paced clinic located at our TCP Pearland location. In this position, you will provide clinical support for patients in the hospital’s various ambulatory settings promoting cost-effective, age-appropriate, safe, and high-quality family-centered care. This is a dual Front Office Specialist II and Certified Medical Assistant role responsible for both clinical and non-clinical duties.

Think you’ve got what it takes?

- Knowledge of medical terminology, medical assistant/outpatient care tasks, and customer service concepts
- Ability to demonstrate excellent interpersonal, communication, customer service, and problem-solving skills, and operate basic medical equipment
- Gathers information, assesses and provides direct care to patients.
- Works collaboratively with other members of the healthcare team to render population appropriate care for low-acuity pediatric patients.
- Works collaboratively with other members of the healthcare team to render population appropriate care for low-acuity pediatric patients.

- Assist in the collection of patient/family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per practice protocol
- Collect and document vital signs, BMI, height/weight, and reason for visit with complete accuracy
- Document current medications, allergies, and other information in the electronic health record
- Prepare patients for examination and assist provider, as directed, during treatments, examinations, and testing as directed by the provider
- Document all interventions per practice protocol
- Call in and/or send electronic prescription refills as directed
- Assist provider during office emergency patient care
- Keep rooms stocked with supplies and notify managers when supplies are low
- Participate as a member of the care team, working with each member of the team to meet the goals of the patient, and participate in daily huddles and monthly staff meetings
- Coordinate patient care by following up on lab results, ER visits, et cetera
- Identify patients eligible for Vaccines for Children program and follow procedures for accurate documentation and management
- Assess patient’s eligibility for referral by verifying coverage with payor prior to initiate referral
- Manage the outstanding orders report and lab error work queue to assure results are received
- Provide superb customer service