Account Executive, Enterprise

Description

About Us

At CommBox, we’re building the AI orchestration layer for enterprise customer engagement. Our platform sits at the center of the business and connects every channel, system, and team, so customer service, sales, collections, marketing, and operations all work from a single, intelligent source of truth. Our autonomous AI agents, powered by generative AI and large language models, understand intent, take action across back-end systems, and resolve conversations end to end. When a human touch is needed, we route the conversation to the right department with full context. Across every team, we orchestrate AI and human agents together, automate cross-department workflows, and turn each interaction into an opportunity to serve, sell, and retain. The result is faster resolutions, lower operating costs, and customer engagement that’s personal at scale.

Position Overview

As an Enterprise Account Executive at CommBox, you will win new enterprise logos. You will own the full sales cycle, from identifying and opening target accounts to negotiating and closing complex, multi-stakeholder deals. You'll sell to C-level and senior CX, Operations, Digital, and IT leaders, so you need a hunter mindset, strong business acumen, and the drive to build pipeline from scratch. This role is central to CommBox's growth in the enterprise market.

Key Responsibilities

- Drive new business by identifying, engaging, and securing new enterprise customers within an assigned territory, consistently achieving or exceeding new-ARR targets.
- Generate a robust, self-sourced pipeline through strategic outbound prospecting, industry networking, events, and channel partnerships, in collaboration with SDR and Marketing teams on account-based initiatives.
- Lead the end-to-end sales cycle for complex, multi-stakeholder opportunities, applying a disciplined qualification methodology (e.g., MEDDICC) from discovery through negotiation and contract execution.
- Establish and nurture executive-level relationships with C-suite and senior decision-makers, building compelling, value-based business cases that clearly show ROI.
- Orchestrate cross-functional resources, including Solution Engineering, Legal, Finance, and Customer Success, to deliver tailored demonstrations and proofs of concept, close deals, and ensure a seamless customer handover.
- Maintain rigorous CRM hygiene and deliver accurate, timely forecasts and pipeline reporting to sales leadership.

Requirements

Qualifications

Experience:

- 5+ years of B2B SaaS sales experience, with at least 3 years as a quota-carrying Account Executive selling to enterprise accounts.
- A proven record of hunting and closing new logos, consistently meeting or exceeding quota (please share attainment history).
- Experience closing six-figure deals with long, complex sales cycles and multiple stakeholders.
- Experience selling CX, contact center, CCaaS, conversational AI, CRM, or related technology is a strong advantage.
- Experience selling into Financial Services, Insurance, Telecom, Retail, Utilities, or the Public Sector is a plus.

Skills:

- A proven hunter mindset, with the drive and resilience to build pipeline from the ground up.
- Strong executive presence, with the ability to engage and influence C-level stakeholders.
- Advanced skills in discovery, value-based selling, and negotiation, supported by a structured methodology (e.g., MEDDICC, Challenger).
- Proficiency in CRM and sales engagement tools (e.g., Salesforce, HubSpot, LinkedIn Sales Navigator, Gong).

What Success Looks Like

- New enterprise logos closed and new ARR delivered against quota.
- A self-generated pipeline with strong coverage and accurate forecasting.
- Strong executive relationships that lead to lasting, scalable customer accounts.