Student Financials Officer

Overview:

RMIT Vietnam is looking for a Student Financials Officer for supporting the delivery of student financial processes across the student lifecycle at RMIT Vietnam.

Expected start date: at the earliest available opportunity

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile

WHAT WE OFFER

- Competitive remuneration VND package for Vietnamese candidates.
- 13th month Tet bonus
- Private Health insurance for you and your family, plus Personal Accident Insurance
- Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!

POSITION SUMMARY

The Student Financials Officer is responsible for supporting the delivery of student financial processes across the student lifecycle at RMIT Vietnam. The role supports the accurate and timely processing of student financial activities, including billing, refunds, and student insurance, in accordance with University policies and procedures. It contributes to the day-to-day operations of the student financials function, ensuring data accuracy, compliance, and effective service delivery. Working under the guidance of the Senior Coordinator, Student Financials, the position supports workflow coordination, maintains financial records, and responds to student and stakeholder enquiries to ensure a consistent and high-quality student experience.

Reporting Line

Reports to:  Senior Coordinator, Student Financials

Key relationships:

- Internal Relationships: Academic Registrar’s Group (ARG) teams; Student Financials team; Enrolments and Student Records teams; Finance and Accounting; Student Connect; ITS; Student and Education Portfolio (SEP) units.
- Global / Cross-campus Relationships: Relevant RMIT global stakeholders, including Student Financials Governance team.
- External Relationships: Students and relevant external stakeholders (e.g. authorities or providers related to student insurance processes).

Reporting lines may be adjusted in line with organisational changes.

Key Accountabilities Summary

- Process student financial transactions and activities, including billing, refunds, and payment-related requests, in accordance with established procedures and timelines.
- Maintain accurate and up-to-date financial data in relevant systems, ensuring data integrity, confidentiality, and compliance with policies.
- Respond to enquiries from students and stakeholders regarding student financial matters, providing accurate information and escalating complex cases where required.
- Review and validate financial data, including invoices and student account information, ensuring accuracy for reporting and compliance purposes.
- Support the coordination of student medical insurance processes, ensuring timely and accurate administration in line with institutional and regulatory requirements.
- Assist in the implementation and testing of system or process changes related to student financials under the guidance of senior staff.
- Collaborate with internal stakeholders, including Finance, Student Connect, ITS, and other ARG teams, to support coordinated service delivery.
- Maintain professional and equitable service standards, particularly when supporting students experiencing financial difficulty.
- Support documentation and maintenance of financial processes and operational guidelines.
- Contribute to continuous improvement by identifying operational issues and supporting enhancements to processes and systems.
- Undertake other duties as required by the line manager.
- Other duties commensurate with the scope of the role

Key Selection Criteria

- A relevant tertiary qualification (Bachelor’s degree at minimum requirement) or an equivalent combination of relevant experience.
- Demonstrated experience (typically 1–3 years) in financial administration, billing, or related processes, preferably within a higher education or service-oriented environment.
- Strong attention to detail and accuracy in managing financial data and information.
- Experience working with administrative or financial systems and databases.
- Demonstrated ability to follow processes and ensure compliance with policies and procedures.
- Effective communication and interpersonal skills, with the ability to respond to enquiries and support a range of stakeholders.
- Ability to manage tasks, prioritise work, and meet deadlines in a structured environment.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and relevant digital tools.
- Demonstrated commitment to service quality, teamwork, and continuous improvement.
- Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

Read more details at Job Description

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

- Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
- RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
- For any questions or support, feel free to reach out to our Talent Acquisition team at  [email protected] (mailto:[email protected])

#RMITVietnam

## Applications Close:
28 thg 11 2026 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.   As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us