About this role
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Key Responsibilities/ Accountabilities:
Liaise closely and provide an exceptional level of service to the Front Office
Responsible for all aspects of fails control for Loans, Returns and Recalls
Ensure accurate reporting of fails
Liaise with counterparties, agent banks and dealers on fails resolution
To ensure that all failed transactions are cleared ASAP
Maintain and produce MI
Reconcile loan positions with Custodians and Counterparties- Contract Compare via Pirum or Equilend
Work closely with other team members checking and validating instructions
Ensure all controls are adhered to and challenge/identify improvements .
Knowledge & Skills (Must Have) :
Experience of securities settlement in a securities lending environment
Excellent customer relationship skills
Good organisational and time management skills
Self-starter – must be able to use initiative & logic to resolve issues
Excellent attention to detail – written and numerical
Excellent communication skills – written and verbal
A drive for excellence
A professional manner
Team work
Proven numeracy
Ability to work effectively under pressure and adhere to variable deadlines
Approachable and helpful with good interpersonal skills
PC literate, specifically Excel skills
Magnitude of Impact:
Strong drive and delivery, committed to achieving results and delivering on time
Strong analytical thinking and a critical evaluator of information/issues
End to end ownership of the processes and issue resolution
Experience:
Desired candidate must have minimum of 3-5 years of working experience in Security Lending processing/ processing SWIFT payments/ Investments Operations Teams
Educational Qualification:
Degree level in Finance/ Mathematics/ Economics
Relevant IOC or Investment Management qualification / Certification would be desirable.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.