About this role
We are seeking enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team. If you are a self-motivated and positive individual, why not join our team?
As part of the team, you’ll be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand. You’ll be sharing our commitment to the service intent and our passion for customer service, while supporting customers through credit management conversations and account reviews. This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies, make sound risk decisions and minimise potential losses.
We will provide you with a structured training program when you begin, and ongoing guidance to support you.
What skills we feel you'll need to be successful
- Strong communication and negotiation skills, with a confident telephone manner.
- Empathetic and patient approach when dealing with customers and their financial situations.
- Ability to handle difficult conversations and remain calm under pressure.
- Ability to work both independently and as part of a team.
- Ability to quickly learn and adapt to new software and systems.
- Strong analytical, numerical and problem-solving skills, with the ability to assess risk and make sound decisions.
- Ability to take initiative, proactively seek information and escalate matters when appropriate.