Senior Specialist, Sales Operations

Job Title:

Senior Specialist, Sales Operations

Job Description:

The Role:

- Responsible for order management (order & quote… entry processing through SAP)

- Responsible for shipping arrangement and on-time delivery

- Customer demand management and order fulfillment

- Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage

- Be familiar with policies and procedures to perform daily operations and meet SOX control

- Effectively collaborate with the relevant departments for problem solving with timely response

- Maintain standardized and up-to-date SOP

- Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments

- Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.

- Build strong, trust-based relationships with customers through proactive and clear communication.

- Complete the assigned tasks and response proactively

In this role you will:

- Respond to customer’s issue with a sense of urgency and find the resource to provide the solution

- Proactively review the related process and improvement plan to drive process efficiency

- Open to suggestions and flexibility in adjusting work processes

Traits we believe make a strong candidate:

- Bachelor’s degree

- More than 5 years of relevant experience in Semiconductor and in Customer Service role

- Knowledge and hands on experience in SAP system

- Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.

- Strong communication and influencing skills with all levels of the organization

- Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges.

- Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization

- Ability to actively seek solutions to problems and improve the process while achieving the best results possible

- Take proactive action for prevention or repeating error

- Positive attitude and ability to adapt to change

- Open-minded, willing to share ideas with the team and have teamwork spirit.

- Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)

- Excellent excel, data analysis, and problem-solving skills

- Fluent in both spoken and written English

Your success will be measured by:

- People and Teamwork

- Accountability, Integrity and Trust

- Creativity and Innovation

- Dedication to Excellence