About this role
We're looking for an experienced Training Manager to lead our Learning & Development function. If you're passionate about developing people, building high-performing training teams, and driving operational excellence through impactful learning initiatives, we'd love to meet you!
What You'll Do
- Lead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.
- Drive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives.
Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions.
- Manage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.
- Lead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.
- Monitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.
What We're Looking For
- Bachelor's degree in any field.
- At least 1–2 years of experience as a Training Manager in the BPO industry.
Proven experience managing trainers and end-to-end training operations.
- Strong knowledge of training needs analysis, program development, and training effectiveness.
- Strong leadership, communication, facilitation, and stakeholder management skills.
- Experience handling financial services or banking programs is an advantage.
Important Reminders
- Must be willing to work onsite in Global One, Eastwood, Quezon City.
- Must be flexible to work on weekends, holidays, and extended hours as business requires.
- Willingness to travel across sites and support different campaigns when necessary.