About this role
Business unit, Department, Reporting
Business Unit
CPS
Department
Field Services
Reports To
Team Leader: Workshop / Ops Specialist: Workshop
Grade
OP1
Core Description
Responsible for maintenance repairs and refurbishment of point of sale devices, including desktops, monitors, printers, scanners, etc. Ensure that daily productivity targets are met consistently by identifying, and executing, cost effective repair methods. Perform proper troubleshooting and repairs to mitigate the number of reopened calls
Key Deliverables / Primary Functions
• Complete hardware repairs, to component level.
• Utilise tools and instrumentation, including sophisticated Hi-Tech electronic instruments, in the actioning of repairs and quality assurance.
• Setup test jigs for the purpose Quality Assurance (QA) testing.
• Test repaired units, as well as compile quality control documentation for the repaired items.
• Capture the details of the hardware repairs completed on the Navision System.
• Assist with the technical preparedness of field resources through the provision of Basic Repairs Training, as well as conducting training with new Workshop resources.
Core Functional Skills & Capabilities
ICT Knowledge Technology Consulting Analytical and Problem Solving Customer Focus Technical Report writing
## Core Behavioural Competencies
Applying expertise & Technology Culture Match Job Match Following instructions & procedures Delivering Results & Meeting customer expectations Working with people
## Minimum Qualifications
NQF 4: Grade 12 National Diploma
## Additional Education -Preferred /Advantage
Experience
Minimum 2-years’ experience in repairing and testing hardware and software applications.
Certifications
CompTIA A + MCSA MCSE Certification in Microsoft Windows and Linux. Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Electronics Certification
## Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
0
Level of Engagement
Engagement with all levels internal to the Business Unit
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required
## Workplace / Physical Requirements
Full-time Office Based position.