About this role
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
This position reports to the Order Fulfilment Manager
Purpose of the role: Being point of contact for Customer Service and TDT delivery hubs, ensuring query resolution
Your responsibilities can include:
- Monitoring the TDT hubs performance by performing continuous inspections
- Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
- Recommending changes to management and compliance management to improve procedures so that customer expectations are managed or exceeded
- Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
- Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
- Data capturing into the respective systems to ensure business and customers are up to date with deliveries
- Quality control of data
- Other duties and tasks as assigned
Qualifications and experience:
- Matric (Grade 12)
- Degree / Diploma in Supply-Chain/ Logistics
- Min 1-2 years experience
- Ability to read and write in English and interpret written instructions
- Confidence in sharing information and providing feedback
- Solid communication
- Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
- Basic math skills and sound mathematical reasoning
- Must have an organised approach to task completion and great attention to detail
- Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
- Able to communicate with all levels of management
- Strong organisation skills
- Demonstrated ability to effectively complete work records with strong attention to detail
- Ability to read and interpret data and draw valid conclusions
- Ability to work in a fast-paced environment
- Must be able to work weekends and overtime as required
Attributes required :
- Ability to read and write in English and interpret written instructions
- Confidence in sharing information and providing feedback
- Solid communication
- Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook Basic math skills and sound mathematical reasoning
- Must have an organised approach to task completion and great attention to detail
- Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
- \Able to communicate with all levels of management
- Strong organisation skills
- Demonstrated ability to effectively complete work records with strong attention to detail
- Ability to read and interpret data and draw valid conclusions
- Ability to work in a fast-paced environment
- Must be able to work weekends and overtime as required
Why Join TFS:
- Purpose-driven impact : Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture : Your unique perspective drives extraordinary results
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.