Aftermarket Project Support

The Role

As Aftermarket Project Support, you'll be at the centre of a busy and varied aftermarket operation, supporting field service projects, contract delivery, commercial activities and business reporting. Working closely with project managers, engineers, sales teams and suppliers, you'll help ensure customers receive a high-quality service while contributing to the successful delivery of both UK and international aftermarket activities.

No two days are likely to be the same. Whilst much of your focus will be supporting projects across the UK, you'll also gain exposure to wider aftermarket operations and may occasionally assist with international projects and activities across the broader team.

You'll support the planning and delivery of OOEM field service projects, assist with CHP contract administration, manage information within our ERP system and help produce reports and performance data that support business decisions.

This position is based at our Peterborough facility with occasional travel as required.

About Us

For more than 125 years, Howden has been at the forefront of air and gas handling technology, supporting customers across power generation, industrial manufacturing, energy and infrastructure markets around the world.

Today, Howden Turbo is part of Baker Hughes, one of the world's leading energy technology companies. Together, we combine Howden's engineering heritage and specialist rotating equipment expertise with the global scale, innovation and resources of Baker Hughes.

Our Peterborough operation provides aftermarket support and services for a wide range of turbo machinery and rotating equipment, helping customers maximise reliability, performance and operational efficiency. From planned maintenance and field service projects through to upgrades, repairs and long-term service agreements, our teams play a vital role in keeping critical assets running.

Joining Howden means becoming part of a global engineering business where collaboration, continuous improvement and customer focus are at the heart of everything we do. Whether you're supporting projects, coordinating service activities or helping drive operational excellence, you'll have the opportunity to make a real impact while developing your career within a world-class organisation.

What You'll Do

- Coordinate logistics for aftermarket field service projects, including arranging parts, tooling, travel and accommodation.

- Support the delivery of aftermarket projects and service activities across both UK and international customer sites as required.

- Work collaboratively across the wider Aftermarket team, providing support across project delivery, contracts, sales support and operational activities.

- Build a broad understanding of the business by working with multiple functions including Field Service, Sales, Technical Support, Supply Chain and Contract Management.

- Support Project Managers with the planning and execution of OOEM service projects across the UK.

- Assist with the administration and delivery of Combined Heat and Power (CHP) service contracts.

- Produce quotations and tender submissions in collaboration with colleagues across sales, projects, field service and supply chain functions.

- Review customer purchase orders, resolve discrepancies and accurately process orders through our ERP system.

- Support the production of financial reports, forecasts and operational performance reporting.

- Collect and analyse data to support Aftermarket KPI reporting.

- Create and distribute packing notes and shipping documentation for parts and tooling deliveries.

- Liaise with internal stakeholders, suppliers, contractors and customers to ensure efficient project delivery.

- Provide support and cover for colleagues during periods of absence where required.

What Do You Bring?

Our ideal candidate will likely:

- Have experience in a project support, coordination, customer service or administrative role.

- Be highly organised, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

- Demonstrate excellent customer service skills and a proactive, solutions-focused approach.

- Be confident using Microsoft Office applications, particularly Excel, Word and PowerPoint.

- Possess strong attention to detail and the ability to accurately manage data and documentation.

- Have excellent communication skills and be comfortable working with a wide range of internal and external stakeholders.

- Enjoy working collaboratively as part of a team while also being able to manage tasks independently.

- Enjoys working in a varied role with exposure to multiple business functions.

- Has a genuine interest in engineering, project delivery or service operations.

- Is comfortable building relationships with colleagues, customers and suppliers across different teams and locations.

- Takes ownership of tasks and is willing to support wherever required to help the wider team succeed.

- Be adaptable and capable of remaining effective when priorities change or when faced with demanding situations.

- It would be advantageous to have experience using ERP systems such as SAP, Oracle or similar business systems.

- Previous exposure to project coordination, project administration or project management activities would be beneficial.

- Have experience within an engineering, manufacturing, industrial or energy-related environment would also be beneficial.

- Be keen to learn, develop their knowledge and gain broad exposure across project delivery, commercial support and aftermarket operations.

Our Benefits

- A flexible, hybrid working environment

- Generous holiday entitlement package totalling 33 days annual leave

- Howden Pension Plan with a maximum employer contribution of 7%

- Company electric vehicle scheme through salary sacrifice

- Enhanced Maternity, Paternity, shared parental and adoption leave pay

- Free onsite parking

- Healthcare cash plan

- Group Life Assurance plan at 3x salary

- Group Income Protection plan

- Access to My Howden Benefits & Wellbeing Portal - Cycle2Work programme, range of discounts across various retailers, employee assistance programme, wealth of information to support health & wellbeing

- Dedicated Spark Service - free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc

- Financial planning & mortgage support

- Opportunity to be involved in our ESG ‘Bright Future’ initiatives - STEM ambassador & volunteering