Subsidence - Senior Technical Lead

Support the Head of Technical in leading the Subsidence technical and field consultants, ensuring the quality of technical decision making, indemnity spend management and operational performance are delivered to market-leading standards. The role has responsibility for assisting in the management of all technical matters within the function, including technical capability development, mentoring, training and succession planning across all teams.

The Senior Technical Lead (Subsidence) will act as a key technical leader for the business, providing oversight, guidance and support to managers, technical specialists and field-based colleagues, as well as clients. Quality, productivity, customer outcomes and both employee and client engagement will be key drivers of the role.

The role will encompass all subsidence claims and will be home based, although occasional UK travel and overnight stays will be required.

Essential:

- Extensive experience within subsidence claims handling, loss adjusting or technical claims management.

- Strong technical knowledge of subsidence claim investigation, validation, monitoring and repair solutions.

- Excellent stakeholder management and client relationship skills.

- Strong analytical and problem-solving abilities.

- Experience of quality assurance, auditing and performance management processes.

- Understanding of indemnity spend management and claim lifecycle control.

- Experience of coaching, mentoring and developing technical colleagues.

- Knowledge of regulatory, health and safety and compliance requirements relevant to the role.

Desirable:

- Chartered status or progression towards a relevant professional qualification would be advantageous.

- Insurance related qualification i.e. Cert CII or Cert CILA