General Manager - IT Software Engineering and Delivery.Information Technology

Reports To: Chief Information Officer - CIO

Division: Information Technology

Mission:

- To lead the end-to-end engineering and delivery of software, AI and digital-platform solutions for MTNN, ensuring speed, quality, reliability and reduced vendor dependency.

- To build and scale in-house product development and engineering capability, delivering new products, services and IT platforms for new business/revenue lines based on the business roadmap.

- To drive DevOps enablement, middleware services, platform reliability and engineering governance across strategic digital platforms.

- To oversee solution delivery, quality assurance and management of delivery partners, and to industrialise AI solutions from proof of concept into production.

Description:

- Lead end-to-end software and AI engineering delivery across strategic digital platforms, in line with the target architecture and standards set by IT Strategy, Architecture & Design.

- Build and lead in-house product development, working with business product owners to deliver new products and services based on the business roadmap.

- Drive agile delivery at scale, including release planning, dependency management and delivery governance across squads and delivery partners.

- Drive DevOps enablement, CI/CD and automation, embedding security-by-design in collaboration with Information Security.

- Ensure the stability, performance and scalability of middleware and integration services.

- Ensure platform reliability through engineering for resilience, observability and effective transition to IT Operations.

- Industrialise AI by taking prioritised AI use cases from proof of concept into scalable, monitored production solutions.

- Establish engineering governance: coding standards, quality assurance and testing, quality gates and technical-debt management.

- Develop framework, policies, standards, methodologies and procedures to guide software engineering and delivery.

- Monitor, review and report delivery performance (e.g. lead time, release frequency, change failure rate, recovery time) and conduct project post-implementation reviews

- Deliver business value through partnership with MTNN’s ecosystem and delivery partners, managing them against agreed performance standards.

- Partner with the GM, IT Strategy, Architecture & Design through the design authority, providing delivery insight to inform architecture and roadmaps.

- Partner with business product owners and IT Operations to ensure solutions meet business needs and are supportable in production.

Education:

- A first degree in Computer Science, Software Engineering, Engineering, Information Technology or a related discipline.

- A Master’s degree, preferably an MBA, will be an advantage.

- Agile, DevOps and/or cloud certifications will be an advantage.

- Fluent in English

Experience:

A minimum of 12 years of working experience, which includes:

- Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry.

- Substantial experience leading software engineering and delivery at scale (agile, DevOps, in-house development).

- Experience managing delivery partners and vendors.

- Experience delivering AI/data products is advantageous.

- Work experience across diverse cultures and geographies is advantageous.