Product Operations Associate

What we're looking forWe are looking for a Product Operations Associate to support the success of our web-based electronic platform, Argus Open Markets (AOM). This platform enables registered market participants to post bids, offers and initiate commodity deals in real time on the spot market. The platform provides a transparent marketplace and market and price information for the spot value of the traded commodity.Key responsibilitiesMaintain AOM platformFacilitate onboarding of new users and organisations to the platformLead implementation of regular operational changes to cover holiday calendar, platform configuration changes, and prep for new launchesFacilitate daily stand-ups, participate in sprint planning and requirement refinement sessionsBuild and maintain documentation covering operational processes and platform settingsHandle requests for changes to platform configuration; Implement requested changes to Demo systemSupport the development of new/improved platform functionality and admin tooling, and support the platform release processSupport data analysis; Excel and SQL knowledge is advantageousCustomer supportHandle customers support queries and address user issuesManage production issues and facilitate escalation processProvide training and support to internal stakeholders; Develop training documentationSupport the development of help documentation for platform usersPlatform EnhancementHandle requests for changes/enhancements from internal stakeholdersSupport the documenting of new requirements and supporting new feature analysisLead technical preparation for market/product launchesSkills and ExperienceA computer science degree or similar, or equivalent experienceDeveloper background; Interest in or experience of Product ManagementProject Management experience in successfully introducing technology-based solutionsTrading application or FinTech experience is an advantageReasonably proficient in use of Excel and similar tools for tracking and reportingExperience with SQL queries is an advantageStrong communication skills with experience building relationships across different functions and levels within the businessEffective organisation and time management skillsSelf-motivated, autonomous and results driven individualWhat’s in it for youOur rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.Competitive salary and company bonus schemeGroup pension schemeGroup healthcare and life assurance schemeHybrid working environment (currently two days in office)25 days annual holiday with incremental increase up to 30 daysSubsidised gym membershipSeason ticket travel loanCycle to work schemeFlexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)Extensive internal and external training