About this role

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

As a Field Service Engineer you will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction.

This position is fully on-site and is based in Northallerton, UK.

Key responsibilities

- Undertakes servicing of Hiab or third party equipment at our customer sites

- Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard

- Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset

- Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services

- Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer

- Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction

- Develop skills and knowledge of the organisation’s products and service

- Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice.

- Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What we are looking for

- Mechanical/Electrical Engineering qualifications

- Experienced multi-skilled engineer

- Experience in mechanical , hydraulic or electrical operations

- Excellent customer focused approach

- Strong problem solver

- Quality orientated

- Flexibility and adaptability

- Self-starter, enthusiasm and drive

- Proven ability to develop and manage customer relationships

- Driving licence required

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Ready to apply?

Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.