Premier & Part Sales Manager

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Join Lenovo’s Solutions & Services Group (SSG) as a Premier & Parts Sales Manager, taking ownership of end-to-end supply chain execution for Premier service parts and commercial parts sales across EMEA. You’ll drive parts availability, inventory, order fulfilment, warehouse and logistics performance, and process improvement, helping deliver an excellent customer experience while supporting profitable growth. You will report to the Premier & Parts Sales Manager.

What You Will Do:

Premier Supply Planning & Inventory Management

- Own EMEA spare-parts planning and inventory strategy for Premier Support, balancing strong parts availability and service-level commitments with inventory productivity, cost and financial targets.
- Lead forecasting and supply-demand balancing, proactively managing shortages, constrained or critical parts, recovery plans, excess and obsolete stock, and business-continuity risks across countries, product categories and supply nodes.

Parts Sales Order Fulfilment

- Take ownership of the full EMEA parts sales order lifecycle, from order validation through failed orders, cancellations and backlog management to accurate delivery dates, tracking, system updates and clear customer communication.
- Drive complex order escalations and improve fulfilment performance, resolving quotation, availability, delivery, replacement, dead-on-arrival and credit-note issues while removing bottlenecks to improve speed, backlog accuracy, customer transparency and revenue conversion.

Warehouse, Logistics & Vendor Management

- Oversee warehouse and logistics operations across EMEA, including distribution, value-added services, reverse logistics, fulfilment performance and cost control, while supporting compliant cross-border movements with logistics and customs teams.
- Lead key logistics and vendor initiatives, including warehouse relocations, vendor transitions and 3PL onboarding, while managing third-party providers against agreed SLAs and KPIs and driving corrective actions when performance falls below target.

Process, Systems & Compliance

- Own robust, accurate and scalable supply-chain processes, overseeing SAP ECC and connected platform integration, inventory reconciliation, consignment stock, cycle counts, customs mapping and reverse-logistics flows while partnering with IT and global teams to resolve systemic issues and introduce automation and standardisation.

Performance, Financial & Stakeholder Leadership

- Be the key supply-chain partner for Premier Support and Parts Sales across EMEA, monitoring KPIs such as availability, shortages, backlog, cycle time, inventory, cost, revenue and customer experience; providing root-cause analysis and recovery plans; and leading cross-functional initiatives with Service Operations, Sales, Global Supply Planning, Procurement, Logistics, Finance and regional leaders while promoting ownership, customer focus and continuous improvement.

What You Will Bring:

- Solid experience in service supply chain, spare parts planning, order management, logistics or customer service, ideally supporting operations across the EMEA region.
- Proven experience managing end-to-end fulfilment, inventory, warehouse and/or 3PL operations, including handling complex operational issues and customer escalations.
- Strong analytical and problem-solving mindset, with the ability to work with data, identify root causes and turn insights into clear priorities, decisions and recovery actions.
- Good commercial and financial understanding, particularly around inventory investment, logistics costs, revenue fulfilment, operational efficiency and cost-saving opportunities.
- Hands-on experience with ERP and order-management systems, preferably SAP ECC, combined with advanced Microsoft Excel and strong reporting capabilities.
- Experience improving supply-chain processes and systems, with exposure to system integration, automation, customs and compliance topics considered a strong advantage.
- Excellent communication, stakeholder-management and influencing skills, with the confidence to collaborate across regional and global teams as well as technical, operational and commercial stakeholders.
- Independent and proactive working style, with the ability to manage competing priorities, drive actions through to completion in a fast-paced environment and communicate fluently in English; additional EMEA languages are an advantage.

What We Offer:

- Life Insurance
- Private Medical Insurance
- Pension Plan
- Multisport Card
- Employee Assistance Program, e.g., for health, legal & financial consultancy
- Internal E-learning Development Platform Available for Employees

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.