Senior Director-Family Support

The Senior Director of Family Support provides strategic leadership, program development, and operational oversight to case management, peer support, and foster care campus programming at ASCF. This position is responsible for establishing and strengthening agency activities that promote effective use of youth and family engagement and empowerment, lived experience, systems advocacy, and collaboration to increase safety, stability, and positive outcomes among families involved with the child welfare system. Development, growth, and sustainability of High Fidelity Wraparound, Lived Experience/Peer Specialist, and Campus foster home programming are major areas of responsibility, in addition to enhancing ASCF’s strategic partnerships, community engagement, and cross-systems collaboration efforts.

The Senior Director of Family Support works collaboratively with executive and clinical leadership, case management staff, foster parents, community partners, and other stakeholders to ensure that services are trauma-informed, family-driven, strengths-based, culturally responsive, and aligned with evidence-based and best-practice approaches. This position plays a critical role in creating a sense of community and culture of trauma-informed care among the families residing on campus. The Senior Director of Family Support must exhibit a strong belief in ASCF’s mission and vision and be committed to working with agency leadership to develop innovative, integrated approaches to supporting children and families impacted by trauma and child welfare involvement.

Qualifications:

- Master’s degree in Social Work, Psychology, Counseling, Human Services, Public Administration, or a closely related field preferred. A bachelor’s degree with substantial relevant leadership experience may be considered.

- Minimum of 7 – 10 years of supervisory, program management, or organizational leadership experience.

- Demonstrated experience developing, implementing, or overseeing family-centered programs and services.

- Experience building collaborative relationships across agencies, organizations, and community systems.

- Experience working with children and families impacted by trauma, foster care, and child welfare involvement.

- Knowledge of Florida's child welfare system, including community-based care, foster care, family reunification, and permanency processes.

- Strong understanding of trauma-informed, family-centered, strengths-based, and culturally responsive practices.

- Ability to engage families with complex needs using approaches that promote dignity, partnership, self-determination, and empowerment.

- Strong relationship-building and communication skills, including the ability to collaborate with diverse stakeholders and systems.

- Commitment to ethical practice, confidentiality, professional boundaries, and continuous learning.

Essential Duties and Responsibilities:

General:

- Work alongside program leadership to design, develop, implement, and sustain family support programming.

- Maintain documentation needed for program fidelity monitoring, grants and contracts compliance, and program evaluation activities.

- Provide leadership, supervision, coaching, and performance management for assigned staff and programs.

- Collaborate with agency leadership across departments to ensure integration and coordination of family support with other services and supports offered at ASCF.

- Ensure programs operate in accordance with applicable organizational policies, contractual obligations, confidentiality requirements, professional standards, and accreditation expectations.

- Promote a positive, collaborative, accountable, and learning-oriented organizational culture.

- Perform other duties as assigned in support of ASCF's mission and organizational priorities.

Campus Oversight and Support:

- Ensure compliance and directly address any issues related to DCF Child Placing Agency (CPA) license, home leasing documents, and ASCF Foster Parent Agreements.

- Oversee and support foster parent recruitment efforts as needed.

- Ensure appropriate vetting and onboarding of ASCF campus foster parents.

- Provide leadership and oversight of initiatives designed to support, engage, and strengthen foster parent support and culture of the ASCF campus.

- Establish and maintain regular communication with campus foster parents to identify strengths, challenges, emerging needs, and opportunities for additional support.

- Collaborate with clinical and program leadership to support effective coordination between foster parents and ASCF's service delivery teams.

- Develop and support efforts to strengthen placement stability, caregiver satisfaction, and the overall fostering experience on campus.

- Build and maintain collaborative relationship with SCC out-of-home licensing and case management teams.

High Fidelity Wraparound Implementation and Sustainability:

- Provide strategic and operational leadership for the development, implementation, and sustainability of High Fidelity Wraparound within ASCF's Case Management Program.

- Lead the integration of Wraparound principles and practices into existing case management services, ensuring a family-driven, youth-guided, strengths-based, team-based, and culturally responsive approach.

- Train, coach, supervise, mentor, and support case management staff in developing the skills and competencies necessary to implement Wraparound with fidelity.

- Establish clear implementation plans, workflows, referral processes, documentation standards, and service delivery expectations consistent with the High Fidelity Wraparound model.

- Coordinate staff training, coaching, consultation, and certification activities with external trainers and technical assistance providers.

- Develop strategies to support ongoing staff development, skill acquisition, and continuous improvement in Wraparound practices.

- Establish mechanisms for monitoring model fidelity, family engagement, service coordination, and client outcomes.

- Develop strategies for long-term program sustainability, including staffing, funding, partnerships, and operational infrastructure.

- Establish program performance measures and feedback mechanisms to evaluate engagement, satisfaction, effectiveness, and impact.

Lived Experience/Peer Program Integration:

- Work with program leadership to develop, implement, and sustain a peer support/specialist program that meets the needs of the families served by ASCF.

- Establish clear roles, qualifications, supervision, and training structures for peer support personnel.

- Establish service delivery protocols, referral pathways, documentation expectations, and mechanisms for coordinating peer services with clinical and case management programs.

- Collaborate with community partners to strengthen and support the peer support workforce.

- Establish program performance measures and feedback mechanisms to evaluate engagement, satisfaction, effectiveness, and impact.

Community Engagement and Strategic Partnerships:

- Facilitate cross-system collaboration with child welfare agencies, behavioral health providers, schools, caregivers, and other community partners to support coordinated, individualized care.

- Identify opportunities to strengthen connections between children and families and natural, informal, and community-based supports.

- Develop partnerships that expand access to resources, reduce service gaps, and improve continuity of care for children and families.

- Collaborate with agency leadership to develop and implement community engagement strategies aligned with ASCF's strategic priorities.

- Identify opportunities for joint programming, training, community education, and shared resources that strengthen the local system of care.

Systems Engagement & Collaboration:

- Serve as main point of contact for SCC licensing and placement teams

- Represent ASCF campus programs to community stakeholders and programs

- Develop and oversee process for Family Team Meetings, follow-up consultation, and birth family engagement activities

- Develop and maintain list of community resources and programs to assist with referrals

We offer an excellent benefits package that includes generous PTO in addition to options for medical, dental, vision, and retirement savings.

** Candidates will be required to undergo and successfully pass a background check and drug screening prior to hire.  More information about the Care Provider Background Screening Clearinghouse can be found at this link:   https://info.flclearinghouse.com

ASCF an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ASCF makes hiring decisions based solely on qualifications, merit, and business needs at the time.