HEXEGEN FIELD SUPPORT TECHNICIAN

The Technician works closely with Engineering and Operations to assemble equipment, wire and plumb subsystems, perform controlled testing, troubleshoot failures, document results, maintain configuration and parts traceability, and prepare systems for safe delivery and customer use. The role includes significant customer interaction before, during, and after equipment installation. The Technician supports customers during the purchasing and delivery process, participates in onsite installation and commissioning, demonstrates proper equipment operation, responds to technical questions, assists with troubleshooting, and coordinates customer feedback with Engineering and Operations. The Technician is expected to represent the company professionally and provide responsive, solutions-oriented customer service throughout the customer relationship.

- High school diploma or GED plus relevant electromechanical, electrical, mechanical, automotive, industrial maintenance, manufacturing, field-service, or technical experience.
- Hands-on ability with mechanical assembly, electrical wiring, troubleshooting, fabrication, and the safe use of hand and power tools.
- Ability to read and work from mechanical drawings, wiring diagrams, schematics, P&IDs, bills of material, procedures, and work instructions.
- Ability to use common electrical and mechanical test/measurement tools appropriate to assigned work.
- Basic computer skills, including Microsoft Office and the ability to enter test, inventory, build, and maintenance information accurately.
- Ability to follow controlled procedures, recognize deviations, document work, and communicate technical issues clearly to engineering and project leadership.
- Valid driver license and ability to travel to customer or project sites as required.