Supervisor, Clerical Services

Requisition ID # 175647

Job Category: Administrative / Clerical

Job Level: Supervisor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Olivehurst; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Electric Transmission & Distribution ensures the delivery of clean, safe, reliable and affordable energy to nearly 16 million people in Northern and Central California. The Electric Transmission & Distribution Team, comprised of roughly 10,100 coworkers, is responsible for ensuring the electric grid's reliability and resiliency through the ongoing maintenance and operations of PG&E's 100,000 miles of distribution lines and over 18,000 miles of transmission lines.

Coworkers in Electric Transmission & Distribution actively engage in the Lean Methodology through the use of visual management in operating reviews to cross-functionally identify and solve problems, and create standard work. By working together as One Electric. One Team. We are delivering for our hometowns.

Position Summary

Provides quality and timely administrative/clerical services in a manner that improves service levels for our external/internal client base. Oversees the day-to-day operations and management of staff. The main work streams for this team is managing all aspects of applicant-installed facility inspections and Customer Connect Desk (CCD) requests. This position manages clerks in Regions 1 & 2 that covers the following divisions: Humboldt, Noth Bay, Sonoma, North Valley, Sacramento and Sierra.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Bay Minimum: $102,000
Bay Maximum: $152,000

&/OR

CA Minimum: $97,000
CA Maximum: $144,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Job Responsibilities

- Standardize office procedures and communicate information on new processes and procedures.

- Prepare and distribute monthly and quarterly Department reports.

- Assure proper office staffing, train new/relief clerks, track apprentice programs and classification specific training/testing.

- Demonstrate and influence positive relations with internal/external clients. Provide leadership and direction to clerical employees. Identify and assess employee skill set, provide job training and utilize most effective combination of on the job training, mentoring, formal courses, and/or self-paced material.

- Audit clerical processes to be compliant with Company standards.

- Analyze, summarize and develop strategic plans communicating areas of success or plans for adjustments to improve results to an acceptable level of performance.

- Manage office equipment inventory.

- Ensure close alignment with field supervisors to ensure overall company success and service to external/internal customer. Share resources within field to ensure customer perception results in a seamless operation.

- Supervises a team of nonexempt clerical employees.

Qualifications

Minimum:

- High School or GED-General Educational Development-GED Diploma

- 6 years of administrative experience or other relevant experience

- Travel at least 30% of the time with occasional overnight stays.

Desired:

- Bachelors Degree or equivalent experience

- Leadership experience, 3 years

- Knowledge of Microsoft Office, Knowledge of IBEW Clerical bargaining-unit contract

- Knowledge of SAP and CC&B