About this role
Join our team as a
Network Product Specialist!
This is a HYBRID role - onsite Tuesday-Thursday in Amsterdam.
The Network Product Specialist is a support role responsible for supporting the Global Product Manager withglobal product management activities. This role will be the first point of contact for Service Line-specific inquiries from internal stakeholders such as sales, application engineers, manufacturing, sourcing, supply chain,etc,This role requires an ability to pull data and information from a variety of sources and people(including teammates internal to Protolabs, external interviews, customer feedback sources, as well as external market research data) and then perform analysis to informProtolab’s Network strategy. This position will be expected to lead cross-functional teams on product-led initiatives, reporting outputs, risks, and needs to the Global Product Manager.This position plays an important role in the development of the Protolabs Network strategy, new offer launches, and optimization of all Protolabs Network offerings.
What You Will Do:
Products and Services Management
- Manage & optimize the global Protolabs Network offer performance within existing capabilities or operational improvements ( i.e. material, process , capability optimization) .
- Represent product management in project meetings & discussions with Business Analysts to support Product and the overall goals of the Protolabs Network business, optimizing margin dollars and customer experience . Work with Network Global Product Manager to collaborate on critical priorities, decision-making, risk management, and help needed for projects.
- Represent product management in website quality testing; develop and refine a suite of necessary scenarios to test for different user experiences ahead of launch . Work with Global Product Manager to determine the severity of any issues found .
- First level triage of offer questions; work with Global Product Manager to solve problems for customers , sales team and/or other stakeholders with other internal stakeholders in GTS, Operations, Marketing, Sales, Finance , and Sourcing.
- Understand & document competitive position in the global marketplace
Strategic & Planning Support
- Support the Global Network strategy development by c ollecting data as required by the Global Product Manager to enable product line grow th above market rate . This could include data generated from Domo, Looker, web searches, collation of survey results, etc. Create Excel or Domo graphical or data summaries and outputs to support the global service line strategies/roadmaps/stage - gate deliverables
- In tandem with Customer Experience team, d esign and execute impactful market research studies; drive to conclusions and actionable recommendations for the business
- W ork with Customer Experience team to understand customer , partner, and internal stakeholder needs and key value drivers . Work with Global Product Manage r to create research guide s & plan s , eventually developing key underlying themes from the VOC . S upport the Global Product Manager in the development of an actionable segmentation model and the creation of a differentiat ed value p roposition for a new customer offe r. Understand and define how this offer should complement and align with our exiting Factory offers across services.
Pricing
- Work with Pricing Team to monitor impacts of our pricing strategies . U nderstand pricing gaps, risks, and opportunities for optimization of global offer pricing to meet business requirements for pricing goals as well as optimize margin for Protolabs Network ; jointly present opportunities to Global Product Manager for action
- Work with Pricing and Sourcing team to closely montior performance of our pricing inputs, recommending any actions or analysis needed for counterbids, margins, or partner feedback.
- Work closely with Sourcing, Sales, Pricing Team and Product Manager to develop a production pricing and large deal approval process .
Program & Project Management
- Collects, synthesizes, analyzes and reports measurement data; s upports reviews of marketing and Go-To-Market activities
- Run recurring reports to understand success & progression of offer(s) for reporting to management helping in facilitating financial forecasting and quantifying offer return on investments
What You Bring:
Education and Experience:
- Bachelor's degree in engineering or business (economics, statistics, finance) or data science .
- Having a d emonstrable track record of technical understanding and working with strong technical organizations required for non-technical majors.
- Successfully completed an internship or at least 3 year s of experience in a n organization related to business-to-business (B2B) . Direct experience with Network-based third-party partner fulfillment business model is strongly preferred.
- Demonstrable experience with data analysis techniques and creating useful summaries of information with sources clearly identified .
- Flexibility and active interaction in working with global projects and cross-functional teams that successfully achieve milestones and complete deliverables.
Knowledge , Skills, and Abilities :
- Ethical, collaborative team player looking to grow the Protolabs Network business while keeping company-level goals paramount
- Demonstrated Microsoft Excel dataset simplification and presentation
- Ability to use Microsoft Powerpoint and Microsoft Word effectively
- Excellent , respectful communication skills in the written form and in dialogue with coworkers
- C reative and resourceful self-starter who will m ake a first draft of the effort on their own, then refine the work together with the product management team to get results in optimized form
- Research-oriented mindset, looking for patterns, “ why’s ” , and numerical models and explanations for reality
- Familiarity/experience with development within dashboarding software desired ; examples are Domo/Looker/ PowerBI /Tableau . Familiarity with project management tools, such as Asanda, is preferred as well.
What's In It For You:
- Part of our incredible journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.
- Annual company bonus. We celebrate success together! Employees are not only rewarded for their achievements but also for contributing to the overall success of the business.
- Wellness and well-being with access to OpenUp (https://openup.nl/) psychologists, practice mindfulness with Headspace (https://www.headspace.com/) and tons more.
- Doggo-friendly office. We are big pet lovers and fully encourage hanging out with your (and your colleagues’) furry friends in the office
- Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.
- We offer learning and development days to be used for training or on volunteering, money to spend on learning courses, events, trainings, Access to our in-house LEARN platform with diverse courses, training, and workshops, In-house 3D Printing and much more!
- Follow us on Instagram to see what Life at Protolabs (https://www.instagram.com/lifeatprotolabs) is all about!