Senior Shack Manager - Battersea

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.We have a full time Senior Shack Manager role, leading your own Shack whilst also supporting a small cluster of Shacks to be the best they can be.You'll be responsible for running your own Shack to the highest standards, creating an amazing customer experience and delivering brilliant commercial results. Alongside this, you'll work closely with other Shack Managers, sharing best practice, coaching performance and helping us deliver a consistently brilliant Loaf experience across our Shacks.The JobLead your own Shack, creating an amazing customer experience and setting the standard for othersTake ownership of your Shack's sales performance, KPIs and operational standards, identifying opportunities to improve performance and drive growthBuild meaningful, long-term relationships with our customers and role-model exceptional customer service at every opportunityRecruit, onboard, coach and develop a high-performing team, creating a culture of recognition, accountability and continuous improvementMake sure you and your team have amazing, up-to-date product knowledge to give our customers the confidence to make informed decisionsReview customer feedback, including Trustpilot and Mystery Shop results, and use insights to make improvements where neededManage rotas, budgets, stock and operational requirements to make sure your Shack runs smoothly and efficientlyUnderstand and adhere to Shack standards, working closely with our Visual Merchandising team to make sure displays look brilliant and support commercial performanceTake responsibility for Health & Safety compliance, management and reporting within your ShackSupport and coach Shack Managers across a small cluster of Shacks, helping them optimise performance and develop high-performing teamsShare best practice across your cluster and help create consistency in how we deliver the Loaf experienceSupport Shack Managers with recruitment, onboarding, succession planning, peak trading and operational challenges where neededMonitor performance across your cluster, spotting opportunities to grow sales, improve KPIs and make things work betterWork closely with teams across the wider business, including Customer Experience, Trade, Marketing, Web and Visual MerchandisingWork collaboratively with other Senior Shack Managers to make sure we're joined up and consistent across our ShacksSupport new Shack openings, provide cover and get involved in wider projects where neededWe're looking forProven experience running a high-performing retail store, ideally within furniture, interiors, homewares or premium retailExperience coaching and developing managers as well as building and developing your own teamStrong commercial understanding, with experience managing sales performance, budgets and KPIsA great understanding of what brilliant customer experience looks like and how to bring it to life through your teamStrong problem-solving skills and the confidence to use your initiative and make good decisionsFirst class communication, coaching and listening skillsThe ability to build strong relationships, influence others and bring people with youExcellent organisational skills and attention to detailThe ability to balance leading your own Shack with supporting others across your clusterAnd what about you? You'll need to be warm and friendly, curious and commercially minded, with a real passion for helping people and teams be their best. You'll be someone who sets a brilliant example in your own Shack while being generous with your knowledge and support across the wider Shack team.Our Loaf behavioursAs a Senior Shack Manager, you'll live and champion our Loaf behaviours:Had Me at Hello: Warm, authentic and approachable, building trust with customers and teamsMastermind Mentality: You spot what matters, connect the dots and help others make the right callsDeliver the Goods: You set the bar high and drive consistently exceptional outcomesIn it Together: You collaborate generously, share the wins and support others to succeedSome of our benefits:33 days holiday, increasing by 1 day each year for 3 yearsEnhanced family leave policyStaff and friends and family discount schemeHealthcare cash planEAP programmeShopping discountsCycle to work schemeHalf a day for Christmas shoppingLife Assurance - 4 times annual salaryWhat's it like working at Loaf?We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.We'd love you to join us on our journey.Please note that due to a high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to organise the next stage of the interview process.