Communications Specialist

Role Overview: The Communications Specialist is responsible for researching, writing, editing and updating provider and/or member communications to support Plan health education, training, instruction and outreach initiatives.

Work Arrangement:

- Remote – This position is fully remote. The Associate must reside in Michigan (MI) and be able to attend monthly meeting as needed in Southfield, MI office.
- Availability required during Eastern Standard Time (EST) hours
- Reliable high ‑ speed internet required (minimum 50 Mbps download / 5 Mbps upload)
- Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement

Responsibilities:

- Assists in developing, writing, editing, and distributing print and electronic member/provider communications, policy documents, website content, and educational materials using plain language principles, ensuring alignment with company values and regulatory guidelines.
- Comply with industry standards and corporate communication policies.
- Applies knowledge of federal and state regulations such as the Section 1557 (non-discrimination in healthcare), and Americans with Disabilities Act (ADA) requirements in the creation of communication materials.
- Understands contractual requirements and National Committee for Quality Assurance (NCQA) standards to ensure all member/provider communications are compliant.
- Assists with cultural reviews of materials to ensure messaging is relevant and resonates with diverse cultural backgrounds.
- Ensures that that print and electronic communications are culturally appropriate and can be easily understood by persons with limited health literacy and limited English proficiency.
- Stays informed about industry trends and best practices in inclusive communications and regulatory requirements.
- Supports the implementation of internal and external communication strategies for company initiatives, programs, and campaigns.
- Effectively collaborates with internal legal, compliance, and customer support services teams to align messaging with corporate and inclusivity goals.

Education & Experience:

- Bachelor’s degree in communication, marketing, or English writing or related field.
- 1 to 4 years of experience in communications or marketing preferred.
- Familiarity with Associated Press (AP) style or other publishing and journalistic guidelines.

Skills & Abilities:

- Strong writing, editing, proofreading, and communication skills.
- Knowledge of plain language, health literacy, and inclusive communication principles.
- Understanding of Americans with Disabilities Act (ADA), Section 1557, and National Committee for Quality Assurance (NCQA) communication requirements.
- Ability to develop culturally appropriate communications for diverse populations and individuals with limited English proficiency.
- Strong attention to detail with the ability to ensure accuracy and regulatory compliance.
- Ability to collaborate effectively with legal, compliance, customer service, and other cross-functional teams.
- Strong organizational and time-management skills with the ability to manage multiple communication projects and deadlines.