About this role
Description
The NA Amazon Books Supply Chain team is looking for a customer-focused, driven, and analytical leader to build and execute a strategic, cross-functional roadmap for forecasting and buying. This role provides an opportunity to work with global teams and influence cross-marketplace initiatives.
The Senior Supply Chain Manager, Forecasting and Buying owns ideating and executing the initiatives to delight customers by optimizing books availability and reducing defects to improve customer experience while reducing cost to serve. The ideal candidate leads and influences both internal and external teams in an ambiguous environment while driving high standards and earning trust.
Key job responsibilities
• Deliver an “always-on” stream of pilots and experiments to sharpen forecasting models and buying strategies in partnership with central teams and Books in-stock managers (e.g., vendor buying schedules, prioritized purchase orders, new product forecasting, carton quantity execution, safety stock guardrails, seasonal selection, etc.)
• Provide vendor communication guidance to the Books in-stock manager team for escalations and out-of-stock recovery planning
• Represent the Books product partnering with central teams to co-develop experiments and ensure that new product launches support Books use cases
• Lead Books deep dives into defects, generate options and recommendations to address, and influence central teams to implement, influencing with data throughout
• Manage and track forecasting performance metrics such as weighted error, calibration, and override value alongside upstream metrics like critical ratio (CR), customer in-stock value (CIV), vendor lead time (VLT) to identify and eliminate defects with downstream bearing on availability and inventory
A day in the life
• Independently define key initiatives
• Liaise with and influence internal, external, and partner stakeholders
• Leverage data to make recommendations and decisions to improve metrics
• Set goals and manage performance against key operational metrics, both individually and for the team
• Build technical expertise in supply chain optimization systems and use that knowledge to upskill others
• Write and advise on documents to support progress on team roadmaps
About the team
The NA Amazon Books Supply Chain and Profitability team is part of the worldwide (WW) Books Organization, whose mission statement is “We believe reading is essential for a healthy society; our mission is to inspire readers by making it easy to read more and get more out of reading.”
Our team is responsible for US and Canada in-stock management, strategic supply chain, and product management teams, focusing on vendor operational excellence, forecasting, buying, inventory availability, inventory productivity, inbound optimization, chargebacks, promise, outbound, and post-delivery experience (e.g., customer returns). Our mission is to “Delight readers, publishers, and authors by optimizing books availability and driving out defects to improve CX while reducing cost to serve.”
Basic Qualifications
- 5+ years of with Excel experience
- Bachelor's degree, or 5+ years of professional or military experience
- Experience working with complex data sets
- Experience communicating results to senior leadership
- Experience delivering results by partnering with and influencing others
- Experience leading process improvement, systems development, and project management
Preferred Qualifications
- Knowledge of statistics or other analytical techniques
- Experience with SQL
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually