Product Operations Analyst – (Afternoon Shift)

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Company Overview

Digital Auxilius, a leading provider of digital marketing, software development, and technology solutions, is looking for a Product Operations Analyst – Syncora to join its growing team.

Syncora is an in-house clinical study management platform designed to streamline feasibility, study start-up, and regulatory operations. As the platform continues to expand across internal departments and external clients, we are looking for a detail-oriented and proactive professional with 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, or Software Project Coordination.

The successful candidate will be responsible for managing day-to-day platform operations, supporting users, administering system configurations, gathering business requirements, and coordinating with product development and QA teams to ensure continuous platform improvement.

Job Description

- Act as the primary point of contact for Syncora users, handling day-to-day queries, troubleshooting issues, and ensuring timely resolution.
- Manage user onboarding, training sessions, and refresher training for internal departments and client teams.
- Administer user accounts, roles, permissions, workflows, study statuses, notifications, and other platform configurations.
- Gather, analyze, and document business requirements, change requests, and enhancement requests from relevant stakeholders.
- Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows.
- Coordinate with developers to clarify requirements, monitor development progress, and ensure alignment with business expectations.
- Identify, investigate, and differentiate between user-related issues, configuration problems, and actual software bugs.
- Log, track, and follow up on bugs and enhancement requests through Jira.
- Collaborate with QA teams to validate bug fixes, new features, and product releases.
- Coordinate User Acceptance Testing (UAT) with relevant stakeholders and ensure feedback is incorporated.
- Maintain product documentation, user guides, SOPs, process flows, and release notes.
- Set up and maintain demo, training, and testing environments.
- Coordinate meetings, action items, and follow-ups between business users, product management, development, and QA teams.
- Monitor pending issues, enhancement requests, and deliverables to ensure timely completion.
- Provide regular updates to stakeholders regarding platform issues, ongoing developments, and product releases.
- Identify opportunities to improve platform usability, workflows, and overall operational efficiency.

Requirements and Skills

- 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, Software Project Coordination, or a similar role.
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a relevant field.
- Previous experience working with SaaS platforms, web applications, or enterprise software solutions.
- Understanding of Agile/Scrum methodologies and Software Development Life Cycle (SDLC).
- Hands-on experience with project and product management tools such as Jira and Confluence.
- Ability to write clear user stories, functional requirements, acceptance criteria, and process documentation.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent organizational skills, including multitasking, prioritization, and time management.
- Strong written, verbal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders.
- Ability to independently manage responsibilities, follow up on pending matters, and drive tasks to completion.

Preferred Qualifications:

- Experience in Clinical Research, Healthcare, Pharmaceutical, or CRO environments.
- Familiarity with clinical research workflows, including Feasibility, Study Start-up, Regulatory, and Site Management.
- Basic understanding of GCP, ICH-GCP, HIPAA, or 21 CFR Part 11.
- Experience with software testing, UAT, and application administration.

Perks and Incentives

- Market Competitive Salary
- 22 Paid Time Offs
- Free In-house Lunch Service
- On-the-Job Learning through Professional Learning Platforms
- Project and Performance-Based Bonuses
- Transport Allowance
- Best Performance Award Every Month
- Professional Growth and Development Opportunities
- Exposure to International Clients and Product Development
- Portfolio Building
 
- Working Days: Monday to Friday
- Shift Timings: 2:00 PM – 10:00 PM
- Reporting To: Product Manager
- Location: Karachi, Pakistan