About this role
The PC Support Analyst 2 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Experience:
- 3 years in database applications or PC hardware & software.
- Health System Intern will be considered as experience.
Education:
- High School Graduate.
Special Skills:
- Experience supporting MS operating systems, web-based applications, and remote users.
- Experience identifying and resolving hardware and software issues for laptops, desktops, and peripherals.