About this role
About the role
Join our Application Management Services team to provide Tier 2 support for the Millennium Capacity Management solution. You will help customers investigate and resolve application issues, manage support tickets, and maintain reliable healthcare workflows.
The wider team supports Millennium and Soarian solutions across Asia Pacific, Australia, and the United States, providing 24/7/365 coverage. This role primarily supports US based customers and involves issues that can affect clinical operations, patient safety, and financial processes.
Required skills and capabilities
- Basic SQL knowledge and the ability to use queries to support troubleshooting.
- A structured approach to investigating application issues and analyzing technical information.
- Excellent verbal and written English, with the ability to explain technical findings clearly.
- Strong customer service skills, including patience, empathy, and professionalism.
- Attention to detail and accuracy when handling customer data, documenting investigations, and implementing changes.
- The ability to manage competing priorities and remain effective during incidents and escalations.
- Strong collaboration skills and a willingness to guide and support team members.
- A proactive approach to learning through documentation, self-study, and formal training.
- Availability for scheduled shifts and mandatory on-call support.
Relevant experience
Experience in application support, technical customer support, or a service desk environment would be valuable. Familiarity with healthcare applications, Millennium, Soarian, Capacity Management, log analysis, or incident and change management processes would also be beneficial.
Working arrangements
- Remote working is available.
- Scheduled shift: 2:00 PM to 11:00 PM local time (EET).
- Participation in a rotating on-call schedule is mandatory.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).