Hotel House Person

Starting at $14.03 per hour plus tips | First Shift

In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our hotel guests are happy, rested, and ready to enjoy all the property has to offer? As a Hotel House Person, you will provide heavy cleaning of hotel rooms and common areas to ensure the Hotel is thoroughly cleaned. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

- *Perform heavy cleaning of public areas and guest rooms, to include but not limited to, cleaning floors, balconies, hallways, stairwells, and windows. Ensure cleanliness, quality, and that departmental standards are being met throughout the property. Gather and empty trash from public areas and guest rooms.

- *Keep hotel and rooms in orderly condition by washing and performing deep cleaning of items such as rugs, carpets, furniture, curtains, walls, woodwork, doors, tables, and mirrors.

- *Move and arrange furniture and turn mattresses in guest rooms. Provide turndown services and remake beds.

- *Ensure sufficient inventory and replenish housekeeping closet, rooms, and public areas with supplies, materials, linens, towels, and amenities.

- *Deliver special items to guest rooms as requested, such as ironing board, baby crib, laundry, and clothes. Remove items from room when not needed.

- *Identify cleaning needs, potential safety hazards, repair needs, or maintenance issues and notify supervisor or manager for resolution.

- * Interact with all hotel departments to ensure that cleaning standards and processes are complete and performed in a safe, timely fashion with minimal disruption to business operations.

- Assist to clean, prepare rooms, and other housekeeping duties as needed.

- Address guest inquiries, special requests, or complaints promptly with positive resolutions.

- Maintain a safe, sanitary, and organized work environment.

- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.

- Perform other duties as assigned.

Job Qualifications

- High School Diploma or equivalent and 6 months prior cleaning experience in a commercial, hospitality, industrial, or healthcare environment are preferred.

- Ability to work with various cleaning agents, tools, and equipment; and be trained in blood borne pathogens; and perform required blood borne pathogens procedures.

- The ability to maintain discretion in handling confidential information.

- The ability to interact with guests and team members in a professional manner.

- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

- While performing the duties of this job, the team member is required to talk, hear, stand, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift in a physically demanding, fast-paced environment. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, turn and flip mattresses, move furniture, and carry, push, and pull furniture and equipment to and from rooms and floors throughout shift.
The team member is required to lift, carry, push, pull, or move objects up to 25 pounds regularly and up to 100 pounds or more occasionally with assistance. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work ing Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member is regularly exposed to cleaning agents used in the maintenance of the property and exposed to blood borne pathogens.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.