About this role
Program Manager - Provo Clubhouse
Position Type: Part-Time, Hourly
Location: Provo Clubhouse
School Year: August 1 - May 31 (Potential Summer Program Opportunity)
Hourly Range: $20-$23 per hour
Typical Schedule: 1:00-6:00 PM (M-Th) and 12:00-6:00 PM (F) - additional hour for team meetings each week (total of 27 hours each week)
Reports To: Area Director or Area Lead (as assigned)
Position Summary
The Program Manager is responsible for the overall leadership, administration, safety, and daily operation of an assigned Boys & Girls Club afterschool program. This role oversees high-quality youth development programming, staff supervision and development, grant compliance, enrollment management, and strong partnerships with schools, families, and the community.
The Program Manager creates and maintains a safe, inclusive, and engaging environment that supports academic success, healthy lifestyles, and character development while ensuring operational excellence and achievement of organizational goals.
Key Responsibilities
Youth Development & Program Operations
- Plan, implement, and oversee high-quality youth development programs aligned with Boys & Girls Clubs standards and grant requirements.
- Ensure programs support academic success, healthy lifestyles, and leadership development.
- Maintain accurate attendance, enrollment, membership, and grant records.
- Ensure programs are culturally responsive and meet the diverse needs of youth.
- Monitor program quality through PQA standards, Align for Success, surveys, and reporting systems.
- Maintain compliance with all Child Care Licensing, BGCA, and nutrition requirements.
Safety & Compliance
- Ensure the program maintains a physically and emotionally safe environment for youth and staff.
- Follow BGCA Safety Checklist procedures and all organizational safety policies.
- Complete monthly safety observations and implement corrective actions using the Monthly Site List.
- Maintain compliance with all grant deliverables and reporting deadlines.
- Ensure proper incident documentation, reporting, and follow-up procedures are consistently followed.
Staff Leadership & Administration
- Recruit, supervise, train, coach, evaluate, and provide ongoing feedback to program staff and volunteers.
- Maintain required staffing ratios (1:15).
- Conduct weekly staff meetings and monthly 1:1 coaching sessions with direct reports.
- Ensure payroll accuracy and timely submission.
- Process personnel actions within required timelines.
- Foster a collaborative, accountable, and positive team culture.
- Provide clear expectations, guidance, and support to staff to ensure consistent program quality and daily operations.
School & Community Partnerships
- Maintain positive relationships with school administrators, teachers, families, and community partners.
- Communicate program updates, expectations, and participant progress effectively.
- Collaborate with school personnel to support student success and program operations.
- Represent Boys & Girls Clubs of Utah County & Southern Utah professionally within the school and community.
Operational Management
- Manage program budgets, purchasing, inventory, and supplies.
- Support enrollment, recruitment, and retention efforts.
- Collect, review, and analyze program and attendance data through BGCUC reporting tools.
- Ensure proper documentation and reporting procedures are followed.
- Conduct surveys and collect program data to evaluate effectiveness and identify areas for improvement.
- Use data and feedback to make informed decisions and implement changes that strengthen program quality and youth outcomes.
Organizational Core Values
Integrity
Demonstrates honesty, transparency, and ethical decision-making.
Collaboration
Works effectively across teams and contributes to a positive team environment.
Accountability
Follows through on commitments and maintains high standards of stewardship, safety, and program quality.
Respect
Values diversity, inclusion, and professionalism in all interactions.
Excellence
Demonstrates innovation, continuous improvement, and commitment to quality service delivery.
Required Qualifications
- Must be at least 21 years of age.
- Bachelor's degree in a related field or equivalent experience.
- Knowledge of youth development principles and practices.
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple priorities with limited supervision.
- Ability to lead, motivate, and develop a team.
- CPR/First Aid Certification and Food Handler Permit (or ability to obtain within three months).
- Valid driver's license if operating BGCUC vehicles.
Preferred Qualifications
- Experience working with youth ages 5-18 in an educational or youth development setting.
- Experience supervising, coaching, or managing staff and volunteers.
- Proficiency with Google Suite and general computer applications.
- Strong written and verbal communication skills.
- Ability to lift 25-50 pounds.
Mission Alignment
The Program Manager supports Boys & Girls Clubs of Utah County & Southern Utah's mission to inspire and empower youth to realize their full potential as productive, responsible, and caring citizens through safe, engaging, and high-quality afterschool and summer programming.