Outage Management Specialist - Distribution System Operations

Outage Management Specialist - ADMS Systems

FirstEnergy

About the Opportunity

This position is responsible for supporting the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group which is responsible for supporting distribution reliability reporting, analytics, the Outage Management System (OMS) dashboard, and various outage management tools. This role is intended to provide foundational support for emerging analytics tools and pilot programs, helping to stabilize and operationalize these capabilities as they scale. This position is critical to enabling successful deployment and long-term sustainability of our analytics initiatives.

This position can be located at any of the FE major hubs. Occasional travel within the FirstEnergy footprint may be required.

Responsibilities:

- Support the development, scaling, operation, and continuous improvement of ADMS/OMS data platforms, applications, interfaces, integrations, and related operational technologies.
- Capture and document business and functional requirements that enable business-driven solutions.
- Collaborate with Operations, Engineering, Information Technology, Analytics, Customer Service, Regulatory, and other organizations to translate business needs into functional requirements and support cross-functional initiatives.
- Develop and maintain requirements, process flows, data definitions, system documentation, support procedures, and user materials.
- Support implementation, system testing, user acceptance testing, deployment, and post-production validation for application, integration, and data changes.
- Investigate application, interface, integration, and data-quality issues and coordinate resolution with business and technical teams.
- Analyze business processes and data flows to identify opportunities for automation, standardization, efficiency, improved supportability, and enhanced data quality.
- Query, extract, manipulate, analyze, and validate data from ADMS/OMS and related distribution systems.
- Use SQL, Excel, Power BI, Qlik, and other approved tools to investigate system behavior, validate changes, and support business decisions.
- Develop repeatable queries, validation routines, monitoring approaches, and automation that improve platform support and data quality.
- Provide production support and assist with transitioning new tools and capabilities from pilot or development into sustainable operational support.
- Build effective relationships and credibility across business and technical organizations.
- Conduct business-specific research and ad hoc system or data analysis.
- Support storm and major-event activities as needed.
- Perform assigned job duties with the level of supervision appropriate to the position.

Qualifications:

- Bachelor's degree in Engineering Technology, Information Technology, Computer Science, Data/Business Analytics, Business, or a related discipline plus 1-2 years of related work experience; or associate degree in a related discipline plus 3-5 years; or high school diploma/GED plus 4 or more years.
- Performs the core responsibilities while developing proficiency in ADMS/OMS, distribution operations, data platforms, applications, testing, production support, and data analysis.
- Executes defined assignments with guidance, documents findings, and escalates complex issues appropriately.
- Strong commitment to safety, especially the operational impacts of ADMS systems within control centers and field organizations.
- Demonstration commitment to teamwork and ability to work across organizations to build alignment and form consensus.
- Proficiency with Microsoft Office tools and ability to learn internal operational systems.
- Ability to investigate and solve technical, operational, process, application, and data problems at a level appropriate to the position.

Highly Preferred:

- Project and process-management skills.
- Experience collecting, organizing, analyzing, and applying information from multiple sources to solve problems.
- Familiarity with FirstEnergy OMS/ADMS, PowerOn, EMS/SCADA, GIS, outage data, reliability reporting, or distribution operations.
- SQL query experience and experience investigating data-quality or system-integration issues.
- Experience with system development lifecycles, requirements gathering, UAT, implementation, deployment, and production support.
- Experience with data and analytics tools such as Power BI, Qlik, Databricks, Power Platform, Python, or Oracle/TOAD.
- Understanding of electrical distribution equipment and distribution-system operations or demonstrated ability to develop that knowledge.
- Experience with statistical methods, predictive modeling techniques, and data mining algorithms.
- Experience with fire weather indices such as Haines Index, ERC, and Fosberg Index.
- Experience with wildfire modeling and forecasting tools, including NFDRS and WIMS is highly valuable.

Preferred:

- Related work experience and knowledge of Distribution System Operations.
- Knowledge of related FirstEnergy systems, including SAP, CREWS, Syclo, GIS, field/mobile work-management technologies, and operational reporting platforms.

Additional Information:

This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $84,150- $151,200. The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range $100,980-181,440.

FirstEnergy Human Resources Team