About this role

Date Posted:
2026-11-09
Country:
United States of America
Location:
OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

We are seeking a visionary outcomes-driven Senior Vice President, Digital Products & Innovation to be responsible for the vision, strategy, growth, innovation, commercialization, and operational performance of Otis' digital products and connected services portfolio.

This executive leads the evolution of customer-facing digital products, connected services, customer experiences, and emerging digital capabilities that drive growth, customer value, service excellence, and competitive differentiation. The role has enterprise accountability for digital product strategy, connected services adoption, monetization, customer engagement, innovation, artificial intelligence advancement, digital product operations, quality, and portfolio governance. Working across Product, Engineering, Digital Technology, Service, Commercial, Marketing, and regional organizations, the leader creates measurable outcomes for customers while delivering long-term revenue growth and business value.

Reporting directly to the EVP & Chief Digital Officer, this person will be based in the United States, ideally on the Northeast coast.

Key Accountabilities:

- Own the enterprise digital products and connected services portfolio, including strategy, investment priorities, growth, customer adoption, financial performance, and long-term value creation.
- Drive connected services growth & monetization opportunities.
- Lead the evolution of customer-facing digital products and services to deliver customer-centric, outcomes-based experiences.
- Lead enterprise innovation initiatives focused on outcomes, digital services, artificial intelligence, connected technologies, automation, digital platforms, APIs, analytics, and other emerging capabilities.
- Lead global product management and product development organizations responsible for delivering customer-facing digital products and services.
- Own the operational performance, reliability, quality, and support readiness of digital products and services following deployment.
- Provide executive oversight of digital product investments, portfolio priorities, resource allocation, risks, and strategic decisions.
- Establish and manage strategic relationships with technology providers, industry partners, innovation organizations, startups, and key customers.
- Build and lead a high-performing global organization spanning Digital Product Management, Product Development, User Experience Design, Innovation, AI, and Connected Services.

Experience & Qualifications:

- Experience leading a global portfolio of customer-facing digital products and services, and proven success defining and executing a multi-year strategy at enterprise scale.
- A successful background transforming a traditional industrial or service organization toward digital, connected and recurring-revenue business models.
- Strong commercial credentials, with evidence of influencing revenue growth, investment decisions, portfolio performance, and value creation of digital offerings, including connected services, and subscription-based propositions.
- Evidence of delivering measurable improvements across customer outcomes, growth, product quality, reliability, speed to market and operational performance.
- Significant executive-level leadership experience in a large, complex, global organizations, with responsibility for digital products, digital services, technology-enabled services, product innovation, or a closely related area.
- Demonstrable experience leading large global and cross-functional organizations, including senior leaders and multidisciplinary teams spanning product management, technology, engineering, UX/ design, and innovation.
- Past performance operating successfully with C-suite and senior executive stakeholders including Board level reporting and influencing and aligning stakeholders where accountability is distributed across global, regional, and functional organizations.
- Proven experience taking new digital propositions from concept and validation through development, commercialization, deployment and scale and a strong understanding of innovation management, including experimentation, incubation, rapid prototyping, piloting, scaling, and commercialization.
- Strong track record of using customer insights, market intelligence, competitive analysis, and product analytics to determine priorities and investment decisions.
- Experience establishing strategic partnerships and ecosystems involving technology companies, innovation partners, startups, and/or major customers.
- Knowledge of B2B and B2B2C digital ecosystems and the complexities of introducing digital propositions across multiple markets and regions.
- Understanding of industrial technology, smart buildings, IoT, connected assets or digitally enabled field-service environments.
- Bachelor’s degree in Technology, Engineering, Computer Science, Digital, Business, Product Management, or a related discipline. Master’s degree, MBA or equivalent advanced qualification in a relevant business, engineering, technology, or digital discipline is desirable.

Salary & Benefits

The salary range for this role is USD $340k - $390k. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

This position is eligible to participate in our annual executive short-term Incentive plan and is eligible to receive equity awards under the Otis executive long-term incentive plan.

Otis currently provides our colleagues with the following benefits:

- 401(k) plan that includes generous company match and a separate automatic retirement contribution

- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

- Three weeks paid vacation and paid company holidays

- Paid sick leave - Employee assistance and wellness incentive programs

- Life insurance and disability coverage

- Voluntary benefits, such as legal, pet, home, and auto insurance

- Birth/adoption and parental leave benefits

- Adoption assistance

- Tuition reimbursement program

- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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