Dispatcher

All Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.

As a Dispatcher , you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities
Schedule technicians for appointments based on availability, skillset, and location
Track call volume and technician status to keep the schedule running smoothly
Adjust schedules quickly for emergencies, cancellations, or reschedules
Keep customers updated on appointment times and any delays
Give technicians the job details and directions they need before each call
Serve as the main point of contact for technicians throughout the day
Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer
Weekly pay with incentives and bonuses
401(k) retirement with company match
Holiday pay, vacation pay, & paid time off
Company events & parties
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications

Experience
1+ year of dispatch, scheduling, or customer service experience preferred
Trades or service industry experience a plus
ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications
Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities
Strong communication and multitasking skills
Comfortable in a fast-paced environment with shifting priorities
Organized with strong attention to detail

Physical Demands and Conditions
Sitting for extended periods, typing, and using a headset

Work Environment/Travel
Office-based, fast-paced environment
May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screening