Arena Operations - Day Shift

POSITION SUMMARY

The Full-Time Day Shift Arena Operations Employee is responsible for supporting the daily operation, maintenance, safety, cleanliness, organization, and event readiness of the arena and its operational areas.

This position provides dedicated daytime operational coverage and works closely with the Operations Manager, Event Managers, Building Operations, Engineering, Housekeeping, Security, and other internal departments to ensure the facility remains safe, functional, organized, and prepared for scheduled events and daily business activities.

The position will perform routine facility inspections, preventive maintenance activities, work orders, event preparation, equipment and inventory management, storage organization, and general arena operations duties.

The Full-Time Day Shift Arena Operations Employee is expected to take ownership of assigned responsibilities, identify operational concerns before they become larger issues, and communicate effectively with supervisors and other departments.

ESSENTIAL FUNCTIONS

1. Daily Arena Operations

- Perform daily inspections of assigned facility and operational areas.
- Identify and report maintenance, safety, cleanliness, and operational deficiencies.
- Assist with daily opening and preparation of the facility.
- Maintain assigned areas in a clean, organized, safe, and event-ready condition.
- Monitor back-of-house areas, storage spaces, loading docks, event spaces, and other operational areas.
- Respond to routine facility operational needs during the day shift.
- Assist Operations Management with daily facility priorities and special projects.
- Maintain professional communication with employees, vendors, contractors, clients, and event representatives.

2. Event Preparation and Operations

- Assist with preparation and setup for NBA games, concerts, sporting events, conventions, trade-shows, meetings, and other special events.
- Assist with event conversions, including setup, changeover, and breakdown activities.
- Prepare and position tables, chairs, barricades, stanchions, mats, equipment, and other event-related assets.
- Support basketball operations and game-day requirements, including court preparation and goal/stanchion preparation.
- Ensure event equipment is properly staged, maintained, and returned to designated storage locations.
- Complete assigned event preparation tasks within established timelines.
- Communicate event-related concerns to the appropriate Operations or Event Manager.

3. Preventive Maintenance and Work Orders

- Perform assigned preventive maintenance activities in accordance with established schedules and procedures.
- Complete routine inspections of facility equipment, operational areas, storage areas, and other assigned spaces.
- Complete assigned work orders accurately and within established timelines.
- Document completed work and report unresolved issues to management.
- Identify recurring facility issues and recommend opportunities for corrective action.
- Assist Building Operations, Engineering, contractors, and vendors with maintenance and facility improvement projects.
- Assist with facility upgrades, repairs, and operational improvement projects as assigned.

4. Safety and Risk Management

- Follow all company, facility, OSHA, fire/life-safety, and applicable regulatory requirements.
- Participate in required safety meetings, training, inspections, and drills.
- Immediately report unsafe conditions, damaged equipment, hazards, or other potential risks.
- Maintain clear emergency exits, access routes, work areas, and operational spaces.
- Properly use required personal protective equipment.
- Operate tools, machinery, vehicles, lifts, and other equipment only when properly trained and authorized.
- Follow established procedures for incident reporting and emergency response.
- Maintain awareness of changing event and facility conditions that may create operational or safety concerns.

5. Equipment, Inventory, and Storage

- Maintain organized and accessible equipment storage areas.
- Assist with inventory of operational equipment, tools, supplies, and event assets.
- Inspect equipment for damage, defects, or maintenance needs.
- Report missing, damaged, or defective equipment to the appropriate supervisor.
- Ensure equipment is properly stored, secured, and maintained.
- Assist with warehouse and operational storage projects.
- Maintain appropriate organization of chairs, court equipment, goals, stanchions, barricades, event equipment, and other operational assets.
- Assist with loading, unloading, transporting, and staging equipment as required.

6. Team Support and Staff Development

- Work effectively with full-time, part-time, temporary, and third-party operational staff.
- Assist with training new employees on established procedures, equipment, safety requirements, and operational expectations.
- Demonstrate proper work practices and professional conduct.
- Support Operations Management in maintaining accountability and operational standards.
- Assist with event conversion teams and other operational groups when staffing needs require additional support.
- Promote teamwork, communication, accountability, and a professional workplace environment.

7. Administrative Responsibilities

- Complete required daily checklists and operational documentation.
- Accurately document work orders, inspections, preventive maintenance, and completed assignments.
- Communicate outstanding issues and completed work during shift transitions.
- Maintain accurate equipment and inventory records.
- Assist with development and maintenance of operational checklists, SOPs, and other documentation.
- Utilize facility work-order and other applicable computer systems as required.
- Perform other administrative duties related to arena operations as assigned.

POSITION ACCOUNTABILITIES

The employee will be responsible for maintaining a high standard of operational readiness throughout the assigned shift.

Key areas of accountability include:

- Facility Readiness: Assigned areas remain clean, organized, safe, functional, and event-ready.
- Work Order Completion: Assigned work orders are completed accurately and within established timelines.
- Preventive Maintenance: Scheduled preventive maintenance activities are completed and documented.
- Event Readiness: Assigned event setup responsibilities are completed according to established schedules.
- Safety: Safety procedures are consistently followed and hazards are promptly reported.
- Equipment Management: Operational equipment is properly maintained, stored, and accounted for.
- Communication: Operational concerns are communicated promptly to supervisors and affected departments.
- Professionalism: Employee maintains reliable attendance, punctuality, accountability, and professional conduct.

MINIMUM QUALIFICATIONS

- High school diploma or GED preferred.
- Previous experience in facility operations, arena/stadium operations, event operations, maintenance, warehouse operations, construction, or a related field preferred.
- Ability to follow written and verbal instructions.
- Ability to work independently with limited supervision.
- Ability to prioritize and manage multiple tasks.
- Basic computer skills.
- Effective verbal and written communication skills.
- Ability to work effectively with employees, supervisors, vendors, contractors, and event personnel.
- Ability to work in a fast-paced environment with changing priorities.

PREFERRED QUALIFICATIONS

- Previous professional sports or arena operations experience.
- Experience working in a large entertainment or event venue.
- Experience with event conversions and facility setups.
- Experience with preventive maintenance programs.
- Experience operating forklifts, pallet jacks, scissor lifts, or other powered equipment.
- Experience with work-order management systems.
- Experience with inventory and asset management.
- Previous supervisory or team-lead experience.

REQUIRED OR PREFERRED CERTIFICATIONS

As applicable to assigned responsibilities:

- OSHA training
- Forklift certification
- Scissor lift/aerial lift certification
- CPR/AED/First Aid
- Fire and life-safety training
- Other facility-specific equipment certifications

Employees may be required to obtain and maintain certifications applicable to their assigned duties.

PHYSICAL REQUIREMENTS

The position requires the ability to perform physical activities associated with arena and facility operations, including:

- Standing and walking for extended periods.
- Frequent bending, stooping, reaching, pushing, pulling, and lifting.
- Moving equipment and materials throughout the facility.
- Operating hand tools and facility equipment.
- Working on elevated platforms or lifts when properly trained and authorized.
- Lifting and carrying materials and equipment within established safety limits.
- Working in indoor and outdoor environments.
- Working in areas with varying temperatures, noise levels, lighting conditions, and activity levels.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

WORKING CONDITIONS

This position primarily operates during normal daytime business hours but may occasionally be required to work evenings, weekends, holidays, overtime, or adjusted schedules based on the arena’s event calendar and operational requirements.

The employee may work in:

- Arena event spaces
- Back-of-house areas
- Loading docks
- Warehouses and storage areas
- Maintenance and operational areas
- Outdoor areas
- Elevated work areas when properly trained and authorized
- Areas with high noise levels during events and conversions

The employee must be able to safely work around moving equipment, event production activities, contractors, vendors, and large groups of employees.

PERFORMANCE STANDARDS / KEY PERFORMANCE INDICATORS

Performance may be evaluated using measurable operational expectations, including:

1. Work Order Completion

Complete assigned work orders within established deadlines and maintain accurate documentation.

2. Preventive Maintenance

Complete assigned preventive maintenance inspections and tasks according to established schedules.

3. Facility Readiness

Maintain assigned operational areas at established facility readiness and cleanliness standards.

4. Event Preparation

Complete assigned event setup responsibilities accurately and within required event timelines.

5. Safety

Maintain compliance with facility safety procedures and promptly report identified hazards.

6. Equipment Accountability

Maintain accurate organization, storage, and condition of assigned operational equipment.

7. Attendance and Reliability

Maintain dependable attendance, punctuality, and availability consistent with the requirements of a full-time operational position.

8. Communication

Provide timely and accurate communication regarding facility issues, work completion, safety concerns, and operational priorities.

POSITION PURPOSE AND ORGANIZATIONAL VALUE

The Full-Time Day Shift Arena Operations Employee provides consistent daytime operational coverage necessary to maintain the facility and prepare for the organization’s extensive event schedule.

The position creates dedicated capacity for preventive maintenance, daily facility inspections, work-order completion, equipment organization, inventory management, event preparation, safety activities, and operational projects .

Establishing consistent full-time daytime coverage also provides greater continuity between event operations, building operations, maintenance activities, and management while reducing reliance on part-time staffing and overtime for routine daytime operational responsibilities.

The position is an integral part of maintaining the arena’s operational standards and ensuring the facility is prepared to safely and successfully host professional sporting events, concerts, conventions, tradeshows, and other events.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Human Resources Manager: Darla Shaw

Paycom Center

100 West Reno Avenue, Oklahoma City, Ok. 73102

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8517.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.