About this role
Position Overview: The GM will be responsible for transportation, logistics, and operational functions related to the delivery and distribution of our furniture via our company fleet. This role will ensure efficient routing, high-quality customer service, compliance with safety standards, and profitable performance of our trucking operation. The GM will lead dispatch, drivers, and administrative staff to maintain smooth, timely, and cost-effective delivery. They will also closely partner with the Century Furniture Warehouse Managers to direct warehouse operations as it pertains to Century Services as well as the HR, Safety and Admin Manager to ensure all DOT and Safety regulations are followed.
Key Responsibilities
- Oversee daily trucking operations, including dispatch, routing, driver schedules, and freight management.
- Develop and implement operational procedures to optimize delivery performance and reduce costs.
- Ensure all trucks, equipment, and tools are properly maintained and compliant with safety and DOT regulations.
- Recruit, train, and supervise drivers, dispatchers, and support personnel.
- Conduct performance evaluations, coaching, and ongoing training.
- Promote a positive safety culture and enforce company policies.
- Ensure timely and damage-free delivery of furniture to commercial customers.
- Maintain strong relationships with retailers, warehouses, and partners.
- Analyze delivery routes and load planning to improve efficiency and reduce fuel and labor costs.
Compliance & Safety
- Ensure compliance with DOT, FMCSA, state, and local transportation regulations.
- Oversee driver qualification files, hours-of-service logs, and drug/alcohol testing requirements.
- Implement/Maintain safety programs, accident prevention strategies, and incident reporting procedures.
- Lead and Present quarterly OTR driver meetings
Qualifications
Qualifications
- 5+ years of experience in trucking, logistics, transportation management, or related field.
- Strong understanding of DOT regulations and transportation safety standards.
- Experience managing drivers and operational staff.
- Excellent leadership, organizational, and decision-making skills
- Proficiency in transportation management software (TMS) and routing systems.
Personal Attributes
- Strong communication and team-building skills.
- Problem-solving mindset with ability to work under pressure.
- Customer-focused with high attention to detail.
- Results-driven, proactive, and adaptable.
Physical Requirements
The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usage
- Must be able to work in noisy environments
- Frequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.