Global Account Director

The Global Account Director is a senior individual contributor responsible for leading, protecting, and growing strategic global client relationships. This role owns the overall account strategy, combining executive-level relationship management, commercial ownership, operational judgment, and the ability to lead complex global teams through influence.

The successful candidate will have demonstrated experience owning $50M+ USD client relationships, with accountability for revenue retention, profitability, and year-over-year growth of 4% or greater. This role requires strong C-suite relationship management and the ability to mobilize cross-functional and geographically dispersed teams to solve complex customer challenges and drive profitable growth.

Experience in financial services, banking, payments, or enterprise technology is strongly preferred, with knowledge of ATM/self-service banking, software, services, and managed solutions highly valued.

Required Qualifications

- Degree, diploma, or equivalent combination of education and relevant professional experience.
- 8–10+ years of progressive experience in global, strategic, enterprise, or complex account leadership, with demonstrated success in commercially accountable or quota-carrying roles.
- Demonstrated experience with direct ownership or primary commercial accountability for large, complex strategic client relationships representing $50M+ USD in annual revenue, including responsibility for revenue retention, growth, and profitability.
- Proven track record of delivering against year-over-year growth objectives of 4% or greater and successfully expanding strategic accounts.
- Demonstrated success developing and executing multi-year strategic account plans across complex, multinational customer environments involving multiple geographies, business units, and stakeholders.
- Strong commercial and financial acumen, including experience with revenue, margin, pricing, forecasting, pipeline management, renewals, contract negotiations, business cases, and commercial risk.
- Demonstrated ability to build trusted relationships with C-suite and senior executive stakeholders, navigate complex customer organizations, and lead strategic and challenging business conversations.
- Proven ability to lead through influence, mobilizing cross-functional and geographically dispersed teams in a matrixed organization without direct reporting authority.
- Strong customer ownership and operational judgment, including an understanding of service delivery, SLAs, implementation dependencies, and customer-impacting issues.
- Consultative and solution-selling experience involving complex technology, software, services, or managed-service offerings.
- Exceptional executive communication, presentation, negotiation, strategic planning, problem-solving, and critical-thinking skills.
- Strong written and spoken business English, experience with CRM platforms such as Salesforce, and proficiency with Microsoft Excel, PowerPoint, Word, and Teams.
- Ability to travel up to 50% based on customer and business needs.

Preferred Qualifications

- Experience within banking, financial services, payments, fintech, or enterprise technology, ideally managing major financial institutions or similarly complex enterprise customers.
- Knowledge of ATM/self-service banking, payments, software, managed services, and customer-experience solutions, including an understanding of how technology supports banking and branch operations.
- Experience identifying and developing growth opportunities across software, services, managed services, modernization, fleet transformation, payments, and adjacent solutions.
- Experience managing strategic customer relationships across multiple countries or regions, balancing global and local customer priorities.
- Demonstrated strategic and entrepreneurial mindset with the ability to identify long-term opportunities for customer value and profitable growth.
- Strong collaborative leadership and the ability to align complex internal and external stakeholder groups around customer outcomes.
- Knowledge of Diebold Nixdorf products, services, and solutions is an advantage.