About this role
Position Summary
Digestive Health Institute
West Region
Job Title: Scheduling Coordinator Sr.
Schedule Hours: Monday - Friday 7am - 4pm
Department: GI
Location: 38135 Market Square Drive Zephyrhills FL
**The selected candidate may be asked to float to other locations as needed to provide coverage**
**MUST HAVE SCHEDULING EXPERIENCE**
Position Summary:
The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
What You Will Do
- Responsible for maintenance of appropriate departmental schedules.
- May provide feedback to managers for human resources functions such as hiring, coaching, and counseling.
- Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
- Accurately communicates prep information, arrival time and arrival location to patients.
- Inputs and distributes charge management process on a daily basis, schedules and cancels multiple diagnostic and interventional procedures.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
- Assist in training or mentoring of all team members.
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Monitors workload each day and prioritizing based on department.
- Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
- Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
- Takes a proactive role in problem resolution.
Qualifications
Qualifications
- High school diploma and medical terminology and/or basic anatomy training required.
- Associate’s degree in business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
- Three (3) years of experience in clinical registration and scheduling.
- Associated degree in Business, information systems clinical field or related may be substitute for two years of experience