SURGICAL COUNSELOR

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

- Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.

- Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.

- Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.

- Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.

- Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for a Surgical Coordinator to join our team!

You Are:

- Ready to live out our core values in patient and team member interactions

- Detail-oriented

- An exceptional communicator

- Highly motivated and a self-starter

- Confident discussing financial information with patients

- An effective problem solver

You Will Make an Impact By:

- Being a surgical scheduler for refractive, cataract and laser procedures, as well as help patients understand financial responsibilities and obtaining consents for surgery.

- Ensuring patients have a clear understanding of their insurance coverage and financial expectations - reducing confusion and creating a seamless surgical experience.

- Coordinating surgical care from consultation through post-op, creating a smooth, stress free experience for patients.

- Creating daily evaluation reports to verify in-network insurance status, complete detailed benefit verifications (including deductibles, co-pays, and coinsurance), obtain required referrals and prior authorizations, and develop accurate financial estimates for patients.

- Answering patient phone calls promptly and addressing patient concerns.

- Processing Mission Vision and patient assistance program applications for patients.

- This is a hybrid role combining surgical coordination and patient advocacy—ideal for someone who enjoys both detailed administrative work and meaningful patient interaction.

You Have:

- A high school diploma or equivalent

- Previous experience in a medical office setting preferred

Investments in YOU:

- Vance Thompson Vision offers a full benefits package and competitive compensation, including:

- $150 shoe allowance for full-time team members

- 401k with company contributions

- Education Allowance

- Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.