Senior Delivery Manager - Enterprise Workflow & AI Transformation (PL6441)

Role Summary

Paralucent is seeking a Senior Delivery Manager to lead a multi-workstream enterprise modernization program in financial services. You will turn an established future-state vision into an executable roadmap, coordinate business and technology teams, manage dependencies and controls, and guide incremental releases through testing, approval, deployment and stabilization.

This role is for a hands-on leader who creates clarity, raises risks early and keeps teams focused on measurable outcomes.

What You'll Do

- Own the integrated delivery plan across business process, user experience, workflow/case management, integrations, AI/document intelligence, security, testing and release workstreams.
- Translate program outcomes into increments, milestones, release plans, dependencies, decision points and acceptance evidence.
- Operate within an Agile or hybrid enterprise delivery model, including backlog readiness, sprint/release planning, demonstrations, retrospectives and production governance.
- Maintain disciplined RAID, decision, change, action and dependency management; surface material issues early with options and recommendations.
- Coordinate architecture, cybersecurity, privacy, records management, Responsible AI, operations and production-readiness reviews.
- Manage client and Paralucent governance, status reporting, financial tracking, forecasting, resource planning and milestone acceptance.
- Ensure requirements-to-test-to-evidence traceability and that no prototype is represented as production-ready.
- Plan cutover, pilot, hypercare, transition-to-support and progressive knowledge transfer.
- Create a high-accountability team environment with clear owners, due dates and escalation paths.

What Success Looks Like

- A credible integrated plan, governance cadence and decision model are operating early.
- Milestones are achieved with transparent scope, budget, quality and risk reporting.
- Dependencies on enterprise teams and legacy-system owners are identified before they block delivery.
- Working end-to-end increments reach pilot and production with complete approval and test evidence.
- Operational teams are prepared to adopt, support and improve the solution after launch.

Requirements

- 8+ years leading enterprise software, digital transformation or workflow/case-management delivery, including several years in senior delivery or program leadership.
- Demonstrated success delivering complex solutions into production in banking, financial services or another highly regulated industry.
- Strong command of Agile delivery, release planning, dependency management, change control, financial management and executive reporting.
- Experience coordinating architecture, security, privacy, records, compliance, operations and technology stakeholders.
- Ability to manage multiple vendors, distributed teams and cross-functional workstreams without losing end-to-end accountability.
- Strong written and verbal communication, including concise executive reporting and difficult escalation conversations.
- Practical understanding of cloud applications, enterprise integration, workflow, AI governance and production-readiness controls.

Preferred Experience

- Experience with Canadian banking environments and enterprise risk/governance processes.
- Experience delivering high-volume operational workflow, document-processing or regulated case-management solutions.
- PMP, PMI-ACP, Scrum, SAFe or comparable delivery certification.
- Experience using EOS-style scorecards, clear seat accountability and issue-solving disciplines.

Role Scorecard: Illustrative Measures

Final targets and cadence will be confirmed for the specific assignment. Typical measures include:

- Milestone predictability and release readiness
- Budget and capacity variance
- Age and closure rate of critical RAID items
- Decision and dependency turnaround
- Defect escape and production-stability trends
- Stakeholder confidence and acceptance timeliness
- Knowledge-transfer and operational-readiness completion

How You Demonstrate Our Core Values

Driven: Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.

Takes Ownership: Closes loops, communicates risks early and remains accountable across handoffs.

Creative Problem Solver: Clarifies the real problem and proposes practical options with trade-offs.

Humbly Confident: Brings sound judgment, explains reasoning and actively invites challenge and feedback.

Customer Centric: Understands operational reality, success measures and the impact of decisions on users and the institution.